Ama Sekyere- Boateng
Accra
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
15
15
years of professional experience
Work History
Administrative Manager
Regulatory Administration Division, NCA
06.2020 - Current
- Conduct periodic follow ups on work assigned to ensure effective completion of same
- Develop strong communication and organizational skills through working on group projects.
- Spearhead complex projects from inception through completion while adhering to strict deadlines without compromising quality or integrity.
- Manage complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
- Improve office operations by automating client correspondence, record tracking and data communications.
- Coordinate office events, seminars and meetings for staff and industry stakeholders.
- Meet department budgets by monitoring and reporting on office expenses.
- Streamline and improve administrative operations by identifying automation opportunities.
- Provide exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Ensure smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Create reports, presentations and other materials for executive staff.
- Identify opportunities to streamline processes and improve office operations and efficiency.
- Exercise leadership capabilities by successfully motivating and inspiring others.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Use critical thinking to break down problems, evaluate solutions and make decisions.
- Learn and adapts quickly to new technology and software applications.
- Cultivated interpersonal skills by building positive relationships with others.
Secretary, Board of Trustees for Pensions Fund
National Communications Authority
03.2017 - Current
- Support human resources initiatives by assisting with recruitment, onboarding, and employee evaluations.
- Enter data into system and updated customer contacts with information to keep records current.
- Develop strong working relationships with Pension Service Providers to ensure timely delivery of accrued benefits and other related services.
- Coordinate the planning and organisation of Annual General Meetings (AGMs) of Contributors
- Maintain daily report documents, memos and tax certificates.
- Create and maintain detailed administrative processes and procedures to drive efficiency and accuracy.
- Contribute to a positive work environment by providing support to colleagues
- Provide exceptional customer service by promptly addressing inquiries and resolving issues of contributors professionally.
- Manage paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail on Pensions.
- Built and maintain excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Prepare professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Promote a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Respond to emails and other correspondence to facilitate communication and enhance business processes.
- Draft agendas, recorded minutes and generated documents to facilitate meetings.
- Continually seek methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Record new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Identify and recommend changes to existing processes to improve accuracy, efficiency, and quality service.
- Excellent communication skills, both verbal and written.
- Demonstrate respect, friendliness and willingness to help wherever needed.
Market Regulations Unit
Regulatory Administration Division
11.2010 - 07.2023
- Reviewed reports on market share of Mobile Network Operators and other Service Providers in the Mobile and Fixed Network segments of the industry
- Assisted the Research and Development Division of the NCA to publish the quarterly Telecom Bulletin on the NCA website
- Developed a database on Internet Service Providers in good standing to assure the organisation's revenue
- Assisted in providing ICT/Telecom data to Ghana Statistical Service for quarterly report on ICT/Telecom contribution to GDP
- Assisted Consultants procured by the Authority for the determination of the Wholesale Interconnect Rate (WIR) regime for the period 2020-2022
- Assisted in providing ICT/Telecom data for the determination of the WIR for the period 2020-2022.
- Stayed current on industry advancements, attending relevant workshops and training sessions as needed.
- Mentored junior employees, providing guidance on best practices and techniques for the development of industry Guidelines and data collection templates.
- Established strong working relationships with colleagues across departments, fostering a collaborative work environment for industry data collation and analysis
- Developed data collection templates for the computation and payment of annual regulatory fees.
- Paid attention to detail while conducting the reconciliation of annual regulatory fee payments by Service Providers
- Demonstrated leadership skills in managing projects from concept to completion.
- Participated in team projects such as the determination of the Wholesale Interconnection Rate regime (2020-2022), demonstrating an ability to work collaboratively and effectively.
Records Unit
National Communications Authority (NCA), Ghana
06.2009 - 11.2010
- Created a records database of all authorized Service Providers and Licensees
- Managed the records database by updating same with relevant information such as payments and owings, movement of files of Service Providers and change in address of these Providers where necessary
- Assisted in the compilation of list of applications for Technical Committee Meetings.
- Increased overall team performance by providing constructive feedback on individual record-keeping practices during regular performance evaluations.
- Contributed to the successful implementation of a new record management software system, leading to enhanced data security measures and user-friendly interfaces.
- Enhanced accuracy in record-keeping by diligently reviewing and verifying all incoming documents before storage.
- Responded to in-person and telephone requests for information from the general public and other industry Stakeholders.
- Organized annual purging events to dispose of outdated or obsolete records according to legal requirements, freeing up valuable storage space for future use.
- Decreased processing time for record requests by establishing clear guidelines and communication channels among staff members.
- Streamlined workflow processes by working collaboratively with colleagues, resulting in increased efficiency and productivity.
- Performed routine data entry or document management.
- Collaborated with various departments to maintain accurate inventory lists of archived materials, promoting efficient resource allocation within the organization.
- Improved document organization by implementing a comprehensive filing system for easy retrieval and record maintenance.
- Managed confidential information with utmost discretion, ensuring privacy and maintaining trust between stakeholders involved in sensitive matters.
- Conducted regular audits of stored records, ensuring compliance with established retention schedules and legal requirements.
- Resolved problems, improved operations and provided exceptional service.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Master of Science - Financial Economics
Ghana Institute of Public Administration
Accra12.2024
Bachelor of Arts - Psychology & Information Studies
University of Ghana
Accra03.2006
Skills
- Highly motivated with strong drive and ability to exert positive influence to achieve key deliverables
- Proficiency in English (Oral and written)
- Proficiency in French (Oral and Written)
- Electronic Filing Systems
- Developing Policies and Procedures
- Schedule Management
- Budget Administration
- Relationship Building
- Event Coordination
- Customer Satisfaction Evaluation
- Business Needs Identification
- Training and coaching
- Critical Thinking
- Mail handling
- Data Entry
- Team Collaboration
- Office Management
- HR Support
- Strategic Planning
- Staff Management
- Process Improvement
- Research
Recent Accomplishments
- Determination of the Wholesale Interconnection Rate Regime for the period 2020-2022 in the Ghanaian Telecommunication Industry
- Development of Framework/Guidelines for the computation and payment of 1% regulatory fees
Workshops Conferences Projects Training
- Determination of the Wholesale Interconnection Rate regime for the period 2020-2022
- Validation Workshop on data submitted by Mobile Network Operators (MNOs) and relevant telecom Service Providers required to pay 1% regulatory fees - February 2020
- 5G training organised by Huawei Technologies - 2020
- Review and development of new NCA Data Reporting Template - 2020
- Development of Guidelines/Framework for the computation of 1% regulatory fees - 2018
- ITU Study Group 2 Africa and Arab regional conference, Dubai U.A.E - 2018
- Smart Africa Conference, Kigali Rwanda - 2017
- Determination of the Wholesale Interconnection Rate regime for the period 2017-2019 - 2017
Education
MSc Financial Economics, Ghana Institute of Management and Public Administration -Ongoing,Certificate in Professional Human Resource, BA Psychology and Information Studies, University of Ghana, 2004-2006, General Science, Wesley Girls' High School, 1999-2001
Personal Information
- Date of Birth: 07/16/83
- Gender: Female
- Nationality: Ghanaian
Extracurricular Activities
Reading, Swimming ,Drawing and Painting
References
Please to provide on request.
Hobbies
I am an avid reader of self help books. I also read novels by African Writers too-Ama Ata Aidoo and Chimamanda Ngozie Adichie. I swim mainly as a means to de-stress and also spend time with my kids. Drawing and Painting are skills i discovered I had about a year ago and intend to develop.
Timeline
Administrative Manager
Regulatory Administration Division, NCA
06.2020 - Current
Secretary, Board of Trustees for Pensions Fund
National Communications Authority
03.2017 - Current
Market Regulations Unit
Regulatory Administration Division
11.2010 - 07.2023
Records Unit
National Communications Authority (NCA), Ghana
06.2009 - 11.2010
Master of Science - Financial Economics
Ghana Institute of Public Administration
Bachelor of Arts - Psychology & Information Studies
University of Ghana
Similar Profiles
Zahir KazmiZahir Kazmi
Director General ACDA at Strategic Plans Division, NCADirector General ACDA at Strategic Plans Division, NCA
Kiah GriceKiah Grice
Administrative Support Staff at NCAT Division of Student Affairs AdministrationAdministrative Support Staff at NCAT Division of Student Affairs Administration
Donnette TaylorDonnette Taylor
Attorney-At-Law at Court Administration DivisionAttorney-At-Law at Court Administration Division