AMA DORKENOO

• Facilitated teacher training sessions to promote positive workplace mindset and uphold school standards.
• Delivered classroom training for academy students and staff.
• Facilitated group discussions, workshops, and practical exercises.
• Developed lesson plans aligned with academy curriculum.

• Designed insulation solutions for loft, wall, and floor, enhancing energy efficiency and comfort.
• Ensured projects complied with relevant UK retrofit and regulatory standards.
• Advised on project compliance with funding and profitability criteria, ensuring alignment with financial goals.
• Performed profit and loss analysis to assess financial viability of projects, supporting informed decision-making.
• Worked closely with internal teams to ensure smooth project delivery
• Worked remotely to support team collaboration and project execution.

• Led talent acquisition strategies to attract top-tier candidates across multiple departments.
• Enhanced employee engagement through targeted training and development programs.
• Streamlined performance management processes, ensuring consistent evaluation standards.
• Established strong relationships with key stakeholders to ensure alignment of HR goals with business objectives.
• Developed and implemented comprehensive HR policies aligned with organizational goals.

• Managed finances and coordinated events to support organizational goals.
• Promoted Christian literature at events through introductions and sales at pastors' conferences.
• Oversaw facility maintenance and handled communications while assisting with scheduling, record-keeping, and preparing weekly and monthly reports.

• Delivered engaging English language instruction, incorporating grammar, vocabulary, speaking, listening, reading, and writing skills to foster holistic language development.
• Designed and prepared lessons tailored to diverse learning levels of second and third graders, enhancing student engagement and comprehension.
• Evaluated student progress through varied assessment methods, providing constructive feedback that guided individual learning trajectories.
• Provided TESOL training to enhance English proficiency in Lubumbashi, Democratic Republic of Congo.

• Supported training logistics by scheduling sessions, booking venues, and preparing materials and resources for smooth program delivery.
• Worked with trainers and staff to assign roles, coordinate delivery, and resolve issues during training programs to improve participant experience.
• Managed onboarding schedules for new hires and current staff to support smooth integration into workplace processes.
• Maintained training records and course completion files to keep documentation accurate and organized.
• Arranged instructor schedules, reserved training rooms, and coordinated virtual sessions to support effective program delivery.

• Resolved customer problems, including billing disputes, service disruptions, and equipment malfunctions, to maintain high levels of customer satisfaction.
• Assisted customers with inquiries, complaints, and technical issues regarding communication services, including internet, phone, and laptops, to enhance overall customer experience.
• Educated customers on product features to maximize their usage experience. on product features to enhance their usage experience.

• Oversaw and updated financial records for contributors aged 54 and older, ensuring data accuracy and compliance.
• Updated beneficiaries' bio-data, maintaining accurate records for effective data management.
• Organized filing system and responded to information requests, facilitating efficient access to data.

Legon

• Academic Achievements and Honors: Second Class Honours