Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ama Dorkenoo

Summary

I am a self-motivated and proactive individual and skilled in applying logical common sense approach to seeking practical solutions. I am an organised professional. I am a fast and keen learner, and bilingual. I am looking for a chance to contribute my knowledge and skills to a company that offers a genuine opportunity for career progression.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Church Volunteer

Dag Heward-Mills Ministries (DHMM)
05.2021 - 03.2024
  • Facilitated workshops and seminars on topics such as leadership, church growth and christian women development.
  • Attended religious heads forums for book presentations and sales.
  • Marketed and distributed religious books within the Litoral Region of Cameroon.

Church Volunteer

Firstlove Church Douala
11.2020 - 03.2024


  • Actively participated in ongoing training sessions and workshops to further develop personal skills relevant to volunteering in a church setting.
  • Provided compassionate support to congregation members in need of assistance, offering both practical help and emotional support.
  • Assisted pastors with administrative tasks such as managing calendars or organizing paperwork relevant to their work.
  • Assisted with organizing religious activities and services.
  • Participated in various outreach programs.

English Language Teacher

The English Speaking School Of Lubumbashi
09.2016 - 09.2019
  • Established clear expectations for behavior, promoting a respectful classroom culture conducive to learning.
  • Delivered instruction in language arts encompassing reading, grammar, composition, and literature, working with teachers in other subjects to integrate skills across curriculum.
  • Held parent-teacher conferences to communicate sensitive issues with parents.
  • Prepared, administered and corrected weekly tests and examinations to observe student overall performance.
  • Organized tutoring sessions for struggling learners after school hours, providing personalized assistance in areas requiring additional support.
  • Established positive classroom management boundaries to create safe, known environment for behavior among students.
  • Planned lessons, designed and implemented differentiated instruction to accommodate diverse learning needs and styles.
  • Assessed student progress, providing constructive feedback to motivate improvement in language proficiency.
  • Promoted culture of inclusion, respect and collaboration in classroom.

Private Home Tutor

Individual Parents
01.2012 - 09.2016
  • Developed strong rapport with students, fostering a positive learning environment that encouraged open communication and trust.
  • Provided one-on-one support for students facing academic challenges, resulting in improved grades and increased confidence in their abilities.
  • Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses..

Training Coordinator/ Marketing Personnel

Congo Mining Solutions Limited
08.2012 - 11.2013
  • Negotiate contracts with clients including desired training outcomes, and contract potential clients to attend training programs deemed to be useful to their occupation.
  • Evaluate training materials prepared by instructors such as outlines, texts or handouts.
  • Scheduled and coordinated training sessions, including booking facilities and arranging catering.
  • Monitor training costs to ensure budget is not exceeded and prepare budget reports to justify expenditures.
  • Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.

Customer Care Representative

MTN Ghana
02.2009 - 12.2011
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.

Data Control Officer/ National Service Personnel

Social Security And National Insurance Trust
08.2006 - 04.2008
  • Updated beneficiaries bio-data.
  • Special responsibility for contributors data (Project Age 54 years and above).
  • Updated clients financial recods and ensured a good filling system.
  • Responded to other information requests and maintained confidentiality of client's information.

Education

Master Of Advanced Education - Education

University of The People
Pasadena, California

Bachelor Of Arts - Political Science And Philosophy

University of Ghana
Legon, Ghana

Senior Secondary Certificate - Business Accounting

Mawuli Secondary School
Ho, Ghana
2000

Skills

  • Leadership
  • Fast learner
  • Public Speaking
  • Customer service and support
  • Interpersonal Skills
  • Microsoft Office
  • Teamwork
  • Problem-solving
  • Mentoring
  • Organising

Certification


Certificate of Participation- Jolly Grammar and Phonics Training Workshops

Certificate of Participation- Saint Adelaide School


Certificate of Participation- Customer Loyalty and Retention (MTN)


Certificate of Participation- Information Security Awareness Training (MTN)


Languages

English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Akan
Advanced (C1)

Timeline

Church Volunteer

Dag Heward-Mills Ministries (DHMM)
05.2021 - 03.2024

Church Volunteer

Firstlove Church Douala
11.2020 - 03.2024

English Language Teacher

The English Speaking School Of Lubumbashi
09.2016 - 09.2019

Training Coordinator/ Marketing Personnel

Congo Mining Solutions Limited
08.2012 - 11.2013

Private Home Tutor

Individual Parents
01.2012 - 09.2016

Customer Care Representative

MTN Ghana
02.2009 - 12.2011

Data Control Officer/ National Service Personnel

Social Security And National Insurance Trust
08.2006 - 04.2008

Master Of Advanced Education - Education

University of The People

Bachelor Of Arts - Political Science And Philosophy

University of Ghana

Senior Secondary Certificate - Business Accounting

Mawuli Secondary School

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Ama Dorkenoo