Ama Agyei Adu Buobi
Kumasi
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
CUSTOMER SUPPORT SPECIALIST
Yandex (Yango)
12.2021 - Current
- Promptly process request
- Communicate with customers, drivers and partners to solve possible problems
- Develop processes and tools to improve the quality of customer service.
CLIENT SERVICE REPRESENTATIVE
Omni-Diagnostics Centre
08.2021 - 05.2022
- Greeted customers pleasantly and scheduled appointment for service
- Delivered high level of service and support to clients by ensuring that issues are responded to promptly
- Added new client data to system and made changes to old information to keep everything up to date.
ADMINISTRATIVE ASSISTANT
LeadCom GH
02.2021 - 08.2021
- Conducted administrative activities and monitoring which led to saving loss of fuel cost
- Maintained inventory in supply closet to prevent shortages.
ADMINISTRATIVE ASSISTANT
LeadCom GH
02.2021 - 08.2021
- Conducted administrative activities and monitoring which led to saving loss of fuel cost
- Maintained inventory in supply closet to prevent shortages
- Record keeping and handling of Petty cash for the entire expenses of the company.
CUSTOMER SUPPORT SPECIALIST
Uber Technologies System Limited
07.2017 - 06.2020
- Trained driver partners on the use of the driver app which led to 200 drivers getting activated
- Conducted on-boarding activities that grew supply from 2 to 450
- Set up and activated vendors which increased our top of funnel driver partners from 15 to 400.
CLIENT ACCOUNT OFFICER
Union Savings and Loans
09.2014 - 03.2016
- Sold company products to individuals and companies which added 10% deposits volume to my brunch portfolio
- Provide advice and information to clients on deposits, transactions, investments and loans.
DIRECT SALES EXECUTIVE
Fidelity Bank
- 07.2014
- Sold products and services on field for individuals and companies
- Achieved monthly sales targets of 30 accounts with GHC 100,000
Education
Kwame Nkrumah University of Science and Technology (KNUST)-Kumasi Integrated Rural Art and Industry
Skills
- Problem solver
- People person
- Team Leader
- Multitasking
- Goal Oriented
- Customer Service
- Customer Relations
- Administrative Support
- Data Entry
- Live chat support
- Customer Response
Timeline
CUSTOMER SUPPORT SPECIALIST - Yandex (Yango)
12.2021 - Current
CLIENT SERVICE REPRESENTATIVE - Omni-Diagnostics Centre
08.2021 - 05.2022
ADMINISTRATIVE ASSISTANT - LeadCom GH
02.2021 - 08.2021
ADMINISTRATIVE ASSISTANT - LeadCom GH
02.2021 - 08.2021
CUSTOMER SUPPORT SPECIALIST - Uber Technologies System Limited
07.2017 - 06.2020
CLIENT ACCOUNT OFFICER - Union Savings and Loans
09.2014 - 03.2016
DIRECT SALES EXECUTIVE - Fidelity Bank
- 07.2014
- ,
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