Ama Afranewaah Ntiri
Kumasi
Summary
Developed strong administrative skills in fast-paced office environment, excelling in organization and time management. Transitioning into new field with focus on leveraging expertise in scheduling, communication, and document handling. Ready to bring detail-oriented approach and adaptable mindset to new professional challenge.
Overview
9
9
years of professional experience
Work History
Administrative Secretary
JAB TRAVEL CONSULT
06.2024 - Current
- Answered phone calls and responded to inquiries, providing helpful information to clients and colleagues.
- Organized and maintained filing systems, keeping documents easily accessible and up-to-date.
- Created and updated documents, ensuring accuracy and professionalism in all written communication.
- Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Restaurant Manager
SUPERMC/Vegas Restaurant
06.2023 - 06.2024
- Managed daily operations to ensure seamless service delivery
- Ensured high levels of customer satisfaction, leading to increased loyalty and repeat business
- Supervised staff and daily activities, providing guidance and feedback to enhance performance
- Prepared and submitted regular reports to senior management, highlighting key performance indicators and areas for improvement
- Developed and implemented effective marketing strategies to boost sales and drive business growth
Customer Service Personnel
Beacon Power Services
08.2022 - 12.2022
- Collected and accurately entered meter data into the company database
- Provided excellent customer service, responding to face-to-face inquiries and resolving customer concerns
- Prepared and submitted regular reports to senior management, highlighting customer feedback and areas for improvement
Internship (Stores Department)
Obuasi Municipal Assembly
05.2016 - 05.2016
- Issuing of items on request from the user department
- Receiving of items into the stores receipt voucher from suppliers
- Periodic stock taking of items at stock
- Recording of Items onto Bin cards
Education
Bachelor of Technology - Procurement And Supply Chain Management
Kumasi Technical University
Kumasi, Ghana02-2020
Certificate of Acheivement - IT@Workplace Primer
IPMC
Kumasi, Ghana05-2021
Diploma - French
Alliance Francaise
Kumasi, Ghana05-2021
Skills
- Document preparation
- Verbal communication
- File management
- Meeting coordination
- Database entry
- Administrative support
- Report writing
- Travel arrangements
Reading
I can read and process vast amounts of information quickly, analyzing text for meaning, tone, and structure. I can also summarize, interpret, and generate insights from various sources, including academic papers, books, and reports.
Languages
French
Intermediate (B1)
Timeline
Administrative Secretary
JAB TRAVEL CONSULT
06.2024 - Current
Restaurant Manager
SUPERMC/Vegas Restaurant
06.2023 - 06.2024
Customer Service Personnel
Beacon Power Services
08.2022 - 12.2022
Internship (Stores Department)
Obuasi Municipal Assembly
05.2016 - 05.2016
Bachelor of Technology - Procurement And Supply Chain Management
Kumasi Technical University
Certificate of Acheivement - IT@Workplace Primer
IPMC
Diploma - French
Alliance Francaise
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