ALPHONSINA AKYEA
ACCRA
Summary
Experienced Executive Secretary provides comprehensive administrative support to upper-level team. Adept at managing calendars, preparing reports, and coordinating meetings. Demonstrates excellent customer service, problem-solving, and communication skills.
Overview
11
11
years of professional experience
Work History
Executive Assistant
Somotex Ghana Limited
07.2022 - Current
- Managed executive calendars, scheduling meetings and appointments, and coordinating travel arrangements to optimize time.
- Provided multifaceted services like managing mail, scheduling appointments, and other administrative tasks.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Organized and attended meetings, took notes, tracked action items, and compiled related documents and reports for signing.
- Coordinated domestic travel logistics including flight itineraries, hotel reservations, and car services.
- Processed travel expenses and reimbursements for the executive team and senior management group.
- Resolved consumer issues to maintain the company's reputation via phone calls, emails or in-person..
- Handled confidential and sensitive information with discretion and tact.
- Managed office inventory, tracking supplies, and placing orders to ensure smooth daily operations.
- Acted as a gatekeeper
- Planned and executed various events( Conference, Talks, Health Walks, and End of Year festivities)
Customer Service Manager
Somoco Ghana Limited
10.2021 - 07.2022
- Took ownership of customer issues and followed problems through to resolution.
- Assisted with pricing questions, inventory availability, and changes to existing orders and delivery information.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Exceeded 80% monthly sales targets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Collaborated with upper management to improve customer service processes and support structures.
- Collaborated with the marketing department to launch and manage promotional activities and campaigns.
- Created and reviewed invoices to confirm accuracy.
- Generated customer satisfaction surveys to analyze results into action plans.
Operations Officer
A.A Communications
09.2016 - 09.2021
- Managed three Retail Offices(Vodafone Ghana)
- Contributed to business development efforts to drive revenue and meet corporate objectives.
- Verified compliance with best business practices throughout the organization.
- Implemented processes that simplified procedures and reduced average processing time.
- Negotiated supplier discounts to improve the bottom line.
- Trained and guided team members to maintain high productivity and performance metrics.
- Updated and published standard operating procedures (SOPs) using stakeholder, customer, and employee input and feedback resulting in clearer and more useful instruction for users.
- Coordinated visits and provided briefs to the team improving knowledge and awareness of operational activities.
Retail Shop Manager and Advisor
Vodafone Ghana
05.2015 - 09.2016
- Monitored store expenses closely to control costs while maintaining desired service levels for customers.
- Navigated complex situations with customers or employees calmly and professionally, resolving issues in a manner that satisfied all parties involved.
- Increased sales by implementing effective visual merchandising strategies and maintaining an appealing store layout.
- Managed inventory to minimize stockouts and overstock situations, optimizing the balance between supply and demand.
- Facilitated clear communication amongst team members through daily meetings, fostering a collaborative work atmosphere.
- Developed a loyal customer base by consistently providing exceptional service, personalized attention, and expert product recommendations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Maintained high standards of cleanliness throughout the store, ensuring a safe shopping experience for all patrons.
Front Office Executive
Aqua Safari Resort
01.2014 - 05.2015
- Handling calls and queries about the hotel from guests.
- Assisted in event planning.
- Room reservation and ensuring “check-in”-“check out”.
- Scheduled meetings for conferences.
- Prepared and received payment for bills.
- Rendered accounts for rooms and other services provided to guests to the accountant.
- Provided exceptional customer service, resolving issues promptly and effectively for satisfied guests.
- Assisted in training new front office team members, leading to increased productivity and efficiency.
- Generated revenue by upselling room upgrades, amenities, and services when applicable to guests'' needs.
Education
Master of Science - Management And Human Resource Strategy
Kwame Nkrumah University Of Science And Technology
Accra, Ghana11-2022
Bachelor of Science - Human Resources Management
Wisconsin International University
Agbogba11-2018
Diploma - Hotel, Catering And Institutional Management
Cape Coast Technical University
Cape Coast11-2012
Skills
- Executive Support
- Administrative Support
- Office Management
- Strong Problem Solver
- Microsoft Suite Office
- Event Organization
- Information Confidentiality
- Customer Service
- Calendar Management
- Interpersonal Communication
- Meticulous attention to detail
- Customer Service-Oriented
Timeline
Executive Assistant
Somotex Ghana Limited
07.2022 - Current
Customer Service Manager
Somoco Ghana Limited
10.2021 - 07.2022
Operations Officer
A.A Communications
09.2016 - 09.2021
Retail Shop Manager and Advisor
Vodafone Ghana
05.2015 - 09.2016
Front Office Executive
Aqua Safari Resort
01.2014 - 05.2015
Master of Science - Management And Human Resource Strategy
Kwame Nkrumah University Of Science And Technology
Bachelor of Science - Human Resources Management
Wisconsin International University
Diploma - Hotel, Catering And Institutional Management
Cape Coast Technical University
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