Alphaeus ADDAE-MENSAH
Cantonments, Accra
Summary
Competent Accounts Receivable Specialist bringing nine (9) years of experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing/invoicing issues and preparing account statements. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance.
Overview
10
10
years of professional experience
Work History
Accounts Receivable Specialist
GOIL PLC
09.2015 - Current
- E-Payments Unit Team Member (Finance) (GOIL's GOCard - electronic payment card system)
- Reviewing GOCard POSTPAID accounts on a monthly basis to assess aging and pursue collection of funds.
- Contacting clients with past-due accounts to formulate payment plans and discuss restructuring options with the approval of my supervisor
- Preparing and mailing invoices to customers, processing payments, and documenting account updates.
- Identifying, researching, and resolving billing variances to maintain system accuracy and currency.
- Performed targeted collections on past-due accounts aged between 14-30 days.
- Managing efficient cash flow reporting, verifying payment receipts, analyzing chargebacks, independently addressing and resolving issues.
- Managing monthly reconciliation schedules for assigned expense accounts.
- Tracking contracts, proposals, and waivers to keep billing accurate and current.
- Working with the E-Payments Manager and assisting Customer Services Manager to properly apply customer remittances.
- Analyzing, preparing and issuing demand notices for payment to prevent third-party collection agency involvement.
- Managing payment and invoicing to resolve financial discrepancies effectively through organizational management of account information using SAGE 300 ERP software.
- Calculating discounts, percentage allocations, and credits and spearheading process improvements to secure prompt and regular receipts for the organization.
- Preventing impending loss and increasing profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Responding to inbound inquiries regarding accounts, payments and invoices.
- Reconciling accounts receivable ledger to verify payments and resolve variances.
- Investigating daily variances and correcting errors to resolve discrepancies.
- Reporting on financial data and updating financial records in ledgers and journals.
Operations Manager
TRANSPORT AND LOGISTICS CONSULT LIMITED (TRANSLOG)
03.2013 - 07.2018
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reviewed shift reports to understand current numbers and trends.
- Investigated and resolved departmental non-conformances.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Helped build and review master service agreements for work eligibility.
- Spearheaded department training for appraisals of new components.
National Service Person
GOIL PLC
09.2014 - 08.2015
- Assisted Zonal Accountant and Marketing Executives in the Tema Zonal Office
- Cash and check payments received from both retail and consumer outlets on behalf of the zonal accountant.
- Raised product orders for both retail and consumer outlets by using GOIL's ERP (SOFTPOS) and later SAGE 300 ERP
- Deposited cash and cheque payments on GOIL's behalf.
- Documented collection reports with their individual deposit slips to be submitted to the head office.
- Assisted in the preparation of weekly and monthly reports on activities occurring within our zone for the purpose of informing management of our performance.
- Assisted in the monitoring of our retail locations by verifying their daily sales books and ensuring that supervisors complete weekly sales reports to prevent fraud.
- Provision of IT and administrative support.
Customer Service Representative
SOCIAL SECURITY & NATIONAL INSURANCE TRUST (SSNIT)
05.2013 - 08.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted pensioners aged 72 and above to complete their Life Certificates.
- Assisted members to update their member bio data.
- Printing of the SSNIT Member Statement of Account using the member's social security number or searching using the member's full name and date of birth.
- Attending to lost membership card reports.
- Processing claims for pension benefits.
- Attending Student loan inquiries/Student loan application form attestation.
- General inquiries and customer service support.
- Contribute to the analysis of customer trends in order to improve management processes and pre-requisites.
Education
LLB - LAW
GH. INST. OF MANAGEMENT & PUBLIC ADMINISTRATION
Greenhill, Ghana2024
ISACA CERTIFICATION - CERTIFIED INFORMATION SYSTEMS AUDIT (CISA)
INFORMATION SYSYEMS AUDIT & CONTROL ASSOCIATION
Schaumburg, IL - USA2019
Master of Science - Information Technology
KWAME NKRUMAH UNIVERSITY OF SCIENCE & TECHNOLOGY
Kumasi, Ghana2018
Bachelor of Science - Computing With Accounting
UNIVERSITY FOR DEVELOPMENT STUDIES
Navrongo, Ghana2014
Senior High School - General Science
BISHOP HERMAN COLLEGE
Kpando, Ghana2009
Skills
- Financial Records and Reporting
- Aging Reports Analysis
- Audit Procedures
- Solution Development
- Information gathering and Analysis
- Microsoft Office
- Policy Development
- Spreadsheets and Journal Entries
- SAP Crystal Reports
- Precision and accuracy
- Budget Planning and Analysis
Driving, Traveling, Cyber surfing.
First, driving gives me some much-needed alone time, which is great for creative problem-solving and meditative thinking. To achieve this, I often schedule road trips to destinations that do not have traffic jams. I always return feeling relieved. Cyber surfing is my most beautiful and convenient way of learning new things.
Timeline
Accounts Receivable Specialist
GOIL PLC
09.2015 - Current
National Service Person
GOIL PLC
09.2014 - 08.2015
Customer Service Representative
SOCIAL SECURITY & NATIONAL INSURANCE TRUST (SSNIT)
05.2013 - 08.2013
Operations Manager
TRANSPORT AND LOGISTICS CONSULT LIMITED (TRANSLOG)
03.2013 - 07.2018
LLB - LAW
GH. INST. OF MANAGEMENT & PUBLIC ADMINISTRATION
ISACA CERTIFICATION - CERTIFIED INFORMATION SYSTEMS AUDIT (CISA)
INFORMATION SYSYEMS AUDIT & CONTROL ASSOCIATION
Master of Science - Information Technology
KWAME NKRUMAH UNIVERSITY OF SCIENCE & TECHNOLOGY
Bachelor of Science - Computing With Accounting
UNIVERSITY FOR DEVELOPMENT STUDIES
Senior High School - General Science
BISHOP HERMAN COLLEGE
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