Allswell Naa Kommeley Commey
Accra,Ghana
Summary
Ambitious and dedicated, equipped with strong communication and problem-solving skills, coupled with knack for understanding and addressing customer needs. Demonstrates proficiency in managing customer relationships and utilizing technology to streamline support processes. Possesses excellent adaptability and quick learning abilities, enabling a seamless transition into my career journey. Aims to enhance customer satisfaction and drive positive outcomes for the organization.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Customer Support Specialist
Melcom Group of Companies
Accra, Ghana
12.2024 - Current
- Assisted customers with product installation, troubleshooting, and usage questions.
- Collaborated closely with other departments such as catalogue, merchandise and advert to resolve complex customer issues quickly and efficiently.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.
- Responded quickly to customer inquiries, needs and problems.
- Performed regular follow-up calls to check on customer satisfaction levels.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Resolved issues with first call and escalated more complex issues, ensuring customer satisfaction at all tiers.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Completed day-to-day duties accurately and efficiently.
Catalog Executive
Melcom Group of Companies
Accra, Ghana
09.2022 - 12.2024
- Created and managed product catalogs for customers and prospects.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Ensured all product information was accurate before publication of catalogs.
- Maintained records of inventory levels, pricing changes, and new items added or removed from the catalogs.
Bank Teller and Customer Service(National Service)
GCB Bank Limited
Accra, Ghana
10.2020 - 11.2021
- Executed high-volume cash handling effectively.
- Aggregated end-of-day financial data for report generation.
- Processed cheques efficiently.
- Handled sensitive information discreetly, safeguarding client confidentiality.
Education
Bachelor of Science - Statistics
Kwame Nkrumah University of Science And Technology
Kumasi, Accra 09.2016 - 08.2020
Skills
- Customer service excellence
- Team collaboration
- Problem-solving
- Verbal and written communication
- Active listening
- Complaint handling
- Technical troubleshooting
- Issue follow up
- Live chat support
- Stress management
- SLA
- Multitasking and organization
- Accuracy and speed
- Professionalism and etiquette
- Social media content creation
Accomplishments
- Female Personality of the year
- Lady of the year
Languages
English
Native language
English
Fluent
Certification
- Microsoft office Suite
- Child's right
Affiliations
Travelling
Reading
Mentoring
Volunteer Role
A civil society accredited group in my district deployed some election observers, which I participated, to monitor and report on the name checking exercise ahead of the 2020 general election in Ghana.
References
References available upon request.
Timeline
Customer Support Specialist
Melcom Group of Companies
12.2024 - Current
Catalog Executive
Melcom Group of Companies
09.2022 - 12.2024
Bank Teller and Customer Service(National Service)
GCB Bank Limited
10.2020 - 11.2021
Bachelor of Science - Statistics
Kwame Nkrumah University of Science And Technology
09.2016 - 08.2020
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