Alima Bonsi
Accra
Summary
Professional caregiver with strong background in providing compassionate and effective support. Proven ability to adapt to changing needs and collaborate with team members to achieve optimal results. Skilled in personal care, medication management, and patient advocacy. Reliable, empathetic, and focused on delivering high-quality care. Coupled with extensive customers care and Administrative skills to aid in managing diverse care plans and building trust with clients and their families.
Overview
25
25
years of professional experience
Work History
Care Giver
Caring Hands Agency
01.2021 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Administrator
Brain Hill International School
03.2018 - 12.2019
- As the school Administrator, am responsible for the day to day running of the school, this includes the following;
- I act as the liaison between the parents and the school management, ensure that all concerns, complaints and feedback is effectively addressed, thereby creating inductive professional relationship and environment for learning
- My duties also span the supply, purchasing and allocation of resources to ensure teaching and non-teaching staff work effectively and efficiently
- Responsible for all billing and payroll actions of the academic calendar, this also includes the scheduling and coordination of all curricular events
- Additionally, by liaising with the school's directors, I manage the interviewing, Hiring and orientation of new staff
- Í also identify and recommend training programs for staff members
- Each month I present the State of Affairs of the school to the board of directors
- This includes a statistical report of the finances, coupled with progression reports, staff welfare etc
Administrative Manager
Image Power Company Limited
01.2014 - 02.2018
- Company Overview: the newest member of the Lynic Group of companies
- As administrative manager, I oversee and support the day to day operations of the company, thereby ensuring that there is effective information flow and that resources are employed efficiently throughout the business
- My duties include the provision of excellence in customer service to our clients and ensuring that the customers are satisfied with the service that we provide at image Power
- This also involves urging and reminding the team to meet targets, flow processes and compliance requirement
- By liaising with the various departmental head, I coordinate on business planning, Project management, developing budgets, Handling accounts receivable/payable, Recruiting and orientation of new employees etc
- The newest member of the Lynic Group of companies
Customer Service Manager
Rhymz Company Limited
05.2008 - 01.2014
- My role was basically the provision of excellence in customer service and total quality control
- I develop and map out different strategies to ensure that our customers enjoy the best in service, thereby ensuring that we retain customers through our product and service delivery
- I am ultimately responsible for creating and maintaining a professional, proactive and performance driven culture across the company, supporting and managing relationships with competitor, counterparty and regulatory contacts
- I supervise approximately 20 staff placed in various regions of the country
Customer Service Representative
Scancom Ghana Limited
11.2003 - 05.2008
- Acting as the face of the company, by ensuring customer satisfaction and exceeding their expectation in terms of resolving their queries and complaints, verification of bills/bill payments and most importantly, educating the customers about existing and new products and services which add value
- Prepare daily activity Reports for the branch and play a supervisory role in the absence of the branch manager
Sales/Customer Service Supervisor
Somotex Ghana Limited
10.1999 - 08.2002
- Attending to walk-in customers and preparing daily activity reports
Education
Certificate - Food Safety And Hygiene
Alison
Online02.2025
Certificate - First Aid
Ghana Red Cross
Accra01.2025
Diploma - Care Giving
Alison
Online01.2025
Bsc. (Hons) - Business Admin. (Marketing)
Central University College
Accra01.2009
Advanced Certificate - Marketing
Chartered Institute of Marketing (CIM U.K)
Kumasi01.2001
Certificate - Marketing
Chartered Institute of Marketing (CIM U.K)
Accra01.1998
LCCI Group Diploma - Marketing
Institute of Management Studies (IMS)
Accra01.1997
O Level Certificate -
Tarkwa Secondary School
Western Region01.1994
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Multitasking and organization
- Personal hygiene assistance
- Basic housekeeping
- Emotional support
- Meal preparation
Education And Training
Diploma In Care Giving, Alison, 2025, Bsc. (Hons) Business Admin. (Marketing), Central University College, 2006-2009, Advanced Certificate in Marketing, Chartered Institute of Marketing (CIM U.K), 2001, Certificate in Marketing, Chartered Institute of Marketing (CIM U.K), 1998, LCCI Group Diploma in Marketing, Institute of Management Studies (IMS), 1997, O Level Certificate, Tarkwa Secondary School, 1994, 11/01/18, Early childhood development, Brain Hill International School, 10/01/14, Strategic Management, Image Power Ltd, 03/01/08, Excellent Customer Service, Rhymz Ltd, 09/01/06, Client Relations, Scancom Ltd, 04/01/05, Achieving Customer satisfaction, Scancom Ltd
Personal Information
- Gender: Female
- Nationality: Ghanaian
- Marital Status: Married
Career Achievements
- Drove Image Power Company Ghana Limited to post profit in the first quarter of 2014 and exceeded the target for 2015 by 125%.
- Received an award for dedication and leadership from the Group Head of the Company, Mr. Solomon Titus Glover.
Timeline
Care Giver
Caring Hands Agency
01.2021 - Current
Administrator
Brain Hill International School
03.2018 - 12.2019
Administrative Manager
Image Power Company Limited
01.2014 - 02.2018
Customer Service Manager
Rhymz Company Limited
05.2008 - 01.2014
Customer Service Representative
Scancom Ghana Limited
11.2003 - 05.2008
Sales/Customer Service Supervisor
Somotex Ghana Limited
10.1999 - 08.2002
O Level Certificate -
Tarkwa Secondary School
Certificate - Food Safety And Hygiene
Alison
Certificate - First Aid
Ghana Red Cross
Diploma - Care Giving
Alison
Bsc. (Hons) - Business Admin. (Marketing)
Central University College
Advanced Certificate - Marketing
Chartered Institute of Marketing (CIM U.K)
Certificate - Marketing
Chartered Institute of Marketing (CIM U.K)
LCCI Group Diploma - Marketing
Institute of Management Studies (IMS)
Similar Profiles
Jiesel Small DouglasJiesel Small Douglas
Manager of Operations at Caring Hands Home Care Services IncManager of Operations at Caring Hands Home Care Services Inc
Rajandeep kaurRajandeep kaur
Personal Care Assistant at Caring HandsPersonal Care Assistant at Caring Hands
Matu BambaMatu Bamba
Payroll Administrator at Caring Hands of AmericaPayroll Administrator at Caring Hands of America