Alice Frempomaa Giwah
Summary
Dynamic Human Resource Officer with expertise in payroll administration and conflict resolution at Akwapim - North Municipal Education Office. Proven track record in effectively managing payroll processes and resolving issues, demonstrating strong analytical thinking and attention to detail. Committed to enhancing employee satisfaction through efficient benefits management and communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Human Resource Officer ( Integrated Personnel Payroll Database)
Akwapim -North Municipal Education Office
11.2020 - 09.2022
- Liaises with Controller& Accountant General’s Department (CAGD) to collects payroll records, tracks payroll information and responsible for investigating and resolving payroll issues in a timely manner.
- My duties include change of management units, ban placement on salaries, processing monthly payroll and promotions for employees and responding to questions about taxes, deductions, and employee benefits, maintain and update vital employee information, such as payments, taxes and overtime logs, maintain payroll records and store documents accordingly.
Revenue Collections Officer
Akwapim - North Municipal Education Office
01.2019 - 09.2020
- Conducts skip tracing using a variety of sources to obtain and verify information relating to a debtor's whereabouts, demographics, employment, earning, property, liabilities, assets and ability to pay.
- Interprets and explains forms, statements, correspondence, documents, legal obligations and the possible legal penalties for non-payment.
- Reviews documents, records, forms and other reports for accuracy, completeness and compliance with applicable rules and regulations and makes corrections as needed.
- Persuades debtors to make voluntary payments and to establish payment plans without recourse to legal action.
National Service Personnel, Banking Operations
Unibank Ghana Limited
Madina
09.2016 - 08.2020
- Opening bank accounts for new and existing customers, manage transactions, and close accounts when necessary.
- Building relationships with current and prospective clients as a foundation to promote the bank’s products.
- Resolving clients’ issues and perform administrative tasks such as documenting their information, receiving calls, receiving cheque deposits, printing bank statements, checking of balances and other related duties.
- Identifying and talking to prospective customers about products and services that best suit their needs.
- Processing deposits, payments, and withdrawals.
- Recommending and explaining banking services and products to clients based on their needs.
- Providing support to the back office by issuing out cheque books to customers and filing documents.
Intern, Banking Operations
Unibank Ghana Limited
East Legon
06.2015 - 07.2015
- Worked as a customer service representative, helping customers with complaints and questions, give customers information about products and services, assisting customers in filling forms as well as checking out bank accounts balances for customers that require it.
- Assisted the sales team in training customers on new products and appreciating the worth of the services and products made available to them.
Education
HR CERTIFICATION CENTRE - National HR Mentorship Program
HR CERTIFICATION CENTRE
East Legon , Accra12.2023
Master of Business Administration - Human Resource Management
University Of Ghana Business school
Legon10.2022
Bachelor of Arts - Political Science
University Of Ghana
Legon06.2016
West African Examinations Certificate - Business
Ghana Senior High School
Koforidua05.2011
Senior Professional Human Resource internal(SPHRi)
HR CERTIFICATION CENTRE
East LegonSkills
- Payroll administration
- Employee benefits
- Effective communication
- Attention to detail
- Conflict resolution
- Strong interpersonal skills
- Analytical thinking
- Self-discipline
- Problem-solving
References
Available upon request
Certification
- Senior Professional Human Resource international (SPHRi)
References
References available upon request.
Timeline
Human Resource Officer ( Integrated Personnel Payroll Database)
Akwapim -North Municipal Education Office
11.2020 - 09.2022
Revenue Collections Officer
Akwapim - North Municipal Education Office
01.2019 - 09.2020
National Service Personnel, Banking Operations
Unibank Ghana Limited
09.2016 - 08.2020
Intern, Banking Operations
Unibank Ghana Limited
06.2015 - 07.2015
HR CERTIFICATION CENTRE - National HR Mentorship Program
HR CERTIFICATION CENTRE
Master of Business Administration - Human Resource Management
University Of Ghana Business school
Bachelor of Arts - Political Science
University Of Ghana
West African Examinations Certificate - Business
Ghana Senior High School
Senior Professional Human Resource internal(SPHRi)
HR CERTIFICATION CENTRE
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