Summary
Overview
Work History
Education
Skills
References
Languages
Personal Information
Timeline
Generic

Alice Appiah

Tema

Summary

First-class Human Resource Management graduate with strong academic foundation and practical experience in leadership. Proven ability to apply management principles to drive business growth and enhance team dynamics. Committed to continuous learning and professional development, ready to contribute to organizational success.

Overview

7
7
years of professional experience

Work History

Sales Operations Assistant

Delta Paper Mill
Accra
03.2025 - Current
  • Executed processing of customer orders, guaranteeing on-time delivery.
  • Sustained accurate records of all sales activities using CRM software systems, such as Sage, contribute to informed decision-making.
  • Facilitated coordination with production and logistics teams for seamless workflow.
  • Managed resolution of customer complaints and inquiries effectively.
  • Supported the sales team by providing essential data and handling administrative duties.

Personal Assistant to the Owner

Kinngdela Media
Accra
08.2024 - 02.2025
  • Managed the CEO’s calendar and appointments.
  • Coordinated meetings and media activities,
  • Handled emails and official communications.
  • Supported content planning and social media.
  • Created and maintained computer- and paper-based filing, administrative records, reports, and documents.
  • Responded promptly to inquiries from clients or team members regarding projects handled by the owner.
  • Performed various clerical tasks and organized office areas to promote productivity.

Teaching Assistant

Datus International School
Tema
02.2023 - 08.2024
  • Assisted classroom teacher with lesson planning, grading assignments, and supervising students.
  • Provided individualized support to students with their academic needs and challenges.
  • Facilitated small group activities and discussions to promote student engagement and learning.
  • Collaborated with teachers and parents to meet the unique educational needs of each student.

Personal Assistant (Part-time)

Kindella Enterprise
Tema
08.2020 - 10.2021
  • Making bank payments.
  • Typing official reports.
  • Attending meetings.
  • Preparing business plans.

Secretary (Central Administration) National Service Personnel

Tema Metropolitan Assembly
Tema
09.2020 - 09.2021
  • Typing letters, preparing and collating reports.
  • I learnt how to handle a photocopier machine.
  • Designing program outlines for cooperate ceremonies.
  • Assisting in organizing meetings effectively.
  • Typing staff data accurately making it easy to locate staff names their department and level.

Client Service and Access Unit (Intern)

Lands Commission and Registration Division
Tema
05.2019 - 07.2019
  • I learnt how to do lodgment of people's land details to begin the processing of their land certificate.
  • Created an excel data of all the numbers of certificates with the names of clients making it easy to identify.

Administrator (Intern)

Prampram Senior High School
Tema
06.2018 - 08.2018
  • Learnt to multitask by collecting data, writing letters and reports to staff.
  • Assisted the school's secretary in typing official letters both internal and external.
  • Collating all the student's information using my knowledge in spreadsheets.

Education

Human Resource Management -

Kwame Nkrumah University Of Science and Technology
Tema, Ghana
09.2023

HND - Secretaryship and Management Studies

Accra Technical University
ACCRA
08.2020

General Arts -

Ghana National College
Cape coast
05.2014

Skills

  • Problem-Solving
  • Customer service
  • Teamwork
  • Customer Focus
  • Handling conflict
  • Office administration
  • CRM software
  • Order processing
  • Documentation and reporting
  • Sales Reports Creation
  • Sales support

References

  • John Selor Abaye, PYP coordinator at Datus Montessori school, Abasel11outlook.com
  • Emma Swatson Hall, Senior Executive Officer at Tema Metropolitan Assembly, +233247797847
  • Madam Sadia Abdul Rahman, Lands commission and registration division, Tema, +233243439000

Languages

Twi, Native

Personal Information

  • Date of Birth: 04/01/96
  • Nationality: Ghanaian

Timeline

Sales Operations Assistant

Delta Paper Mill
03.2025 - Current

Personal Assistant to the Owner

Kinngdela Media
08.2024 - 02.2025

Teaching Assistant

Datus International School
02.2023 - 08.2024

Secretary (Central Administration) National Service Personnel

Tema Metropolitan Assembly
09.2020 - 09.2021

Personal Assistant (Part-time)

Kindella Enterprise
08.2020 - 10.2021

Client Service and Access Unit (Intern)

Lands Commission and Registration Division
05.2019 - 07.2019

Administrator (Intern)

Prampram Senior High School
06.2018 - 08.2018

Human Resource Management -

Kwame Nkrumah University Of Science and Technology

HND - Secretaryship and Management Studies

Accra Technical University

General Arts -

Ghana National College

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Alice Appiah