LAWRENCE ALI
KUMASI
Summary
Dynamic IT professional with a proven track record at ASOKWA MUNICIPAL ASSEMBLY, excelling in network troubleshooting and customer service. Expertly enhanced IT infrastructure and resolved complex issues, ensuring seamless operations across departments. Strong problem-solving abilities and effective team collaboration drive successful outcomes in fast-paced environments.
Overview
1
1
year of professional experience
Work History
ASOKWA MUNICIPAL ASSEMBLY
IT
Kumasi
08.2024 - 08.2025
- Assessed existing IT infrastructure and identified areas for improvement.
- Provided technical support to end users on various software applications.
- Performed troubleshooting on various software applications and systems.
- Resolved customer service issues related to IT systems in a timely manner.
- Configured network settings according to specified requirements.
- Provided feedback on changes needed in order to enhance existing applications or processes.
- Monitored data inputs to manage and maintain accuracy.
- Troubleshot daily IT desktop client issues, supporting multiple departments, and various offices.
Education
Associate of Science - Information Technology
KUMASI TECHNOLOGY UNIVERSITY
KUMASI11-2024
Skills
- Network troubleshooting
- Problem solving
- Data management
- Team collaboration
- Microsoft Word
- Customer service
Languages
English
First Language
Timeline
ASOKWA MUNICIPAL ASSEMBLY
IT
08.2024 - 08.2025
Associate of Science - Information Technology
KUMASI TECHNOLOGY UNIVERSITY
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