Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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ALFRED OHENE SMITH

Takoradi Ghana,WESTERN REGION

Summary

Experienced IT professional with expertise in technology management, network administration, cybersecurity, and system integration. Adept at fostering team collaboration to achieve impactful results. Recognized for reliability and adaptability, consistently ensuring seamless operations and optimal performance in all endeavors.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior IT Officer

Sandvik Mining and Construction
01.2023 - Current
  • Ensuring end users log tickets to ITSD (Helpdesk) incident and Request Support for users.
  • Collaborating with management, departments, and customers to identify end-user requirements and specifications.
  • Managing Helpdesk tickets, planning and prioritizing systematically to minimize backlog and ensure operational efficiency.
  • Assisting end users through a series of actions, either face to face; email, or over the telephone to help set up systems or resolve issues.
  • Providing high-level support for Microsoft Office 365 tools and services.
  • Ensuring system and data security is maintained at a high standard, ensuring the integrity of the network is not compromised.
  • Provide technical assistance to project teams and undertake technical project roles when required, supporting the roll-out of new applications and solutions.
  • Monitoring network performance on a daily basis and troubleshoot problem areas as needed.
  • Building and maintaining efficient IT systems to meet business and technology needs.
  • Adhere to all Policies and Procedures, especially the system security and Safety policies.

IT System Administrator

Mantrac Ghana Limited
01.2018 - Current
  • Network and Data-Center Configuration and Administration
  • Troubleshoot and Resolve Network and User Issues
  • Administer Active Directory
  • System Performance tuning
  • Maintain proper records of IT Assets
  • Train users in use of equipment
  • Installation and troubleshooting of communications hardware and software.
  • Install and configure SIS, ET, VIMs and other service applications
  • User training on new technology
  • Support CAT software licensing
  • Remote User Support

Network Administrator

Ghana Rubber Estates Limited
01.2012 - 01.2018
  • Connected remote sites to central network system to allow direct transfer of production and sales data
  • Designed and implemented a database to track network equipment, computers, servers, and software
  • Researched, negotiated, and instituted standard server configuration for remote sites, achieving 27% cost savings while establishing a corporate-wide server standard
  • Performed impromptu security checks of servers and networks to verify adequate virus protection and compliance with corporate procedures
  • Conducted training sessions for server administrators to collaborate on future plans and coordinate IT development projects
  • Established technical infrastructure requirements, including voice communications, voice over IP, hardware/software applications, PBX, CMS, server applications
  • Implementation, Administration and Management of Exchange 2010
  • Managed local area network, servers, and communications connections to remote location
  • Installed network concentrators, bridges, routers, and repeaters

Systems Administrator

Akatakyiman Rural Bank Limited
01.2009 - 01.2012
  • Oversaw setup of servers and desktop workstations
  • Recruited and trained network and desktop support technicians
  • Configured routers, firewalls, domain name services, e-mail, Web, and ftp services.
  • Configured network servers and trained local administrators on standard network server procedures, including virus protection and other security measures
  • Directed electrician to install network cabling to industry standards during renovation project
  • Developed and implemented desktop computing and networking standards to simplify network environment and troubleshooting
  • Performed regular backup, maintenance, and archival of user data
  • Trained users on shared server resources
  • Assigned user accounts and granted permissions to shared resources
  • Conducted security analysis to identify and address weaknesses
  • Monitored available disk space to ensure sufficient space for regular operations
  • Installed, configured, and updated server-based applications, including accounting system and records database

Education

Master of Science - Information And Communication Technology

Kwame Nkrumah University of Science And Technology
Kumasi
03-2023

Bachelor of Science - Information Technology

Sikkim Manipal University of Science, Technology And Health
Accra
01.2011

Bachelor of Science - Industrial Chemistry

University of Cape Coast
Cape Coast
07-2007

Skills

  • Disaster recovery implementation
  • Experience with virtualization solutions
  • Vendor relationship oversight
  • IT financial planning
  • Proficient in ITIL practices
  • IT inventory control
  • Information technology compliance
  • Cybersecurity proficiency

Certification

  • Microsoft Certified Systems Engineer
  • Cisco certified Network Associate
  • Microsoft Certified Systems Engineer ITIL v.3 Foundation

References

John, Bannerful Afful, Head of Information Systems and Quality, Jbanafful@grelgh.com, 0208107455, Ghana Rubber Estates Limited

Timeline

Senior IT Officer

Sandvik Mining and Construction
01.2023 - Current

IT System Administrator

Mantrac Ghana Limited
01.2018 - Current

Network Administrator

Ghana Rubber Estates Limited
01.2012 - 01.2018

Systems Administrator

Akatakyiman Rural Bank Limited
01.2009 - 01.2012

Master of Science - Information And Communication Technology

Kwame Nkrumah University of Science And Technology

Bachelor of Science - Information Technology

Sikkim Manipal University of Science, Technology And Health

Bachelor of Science - Industrial Chemistry

University of Cape Coast

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ALFRED OHENE SMITH