ALFRED NEEQUAYE
Accra
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
Work History
Volunteerism Coordinator
Purpose Driven Child (NGO)
01.2020 - 12.2022
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Coached employees through day-to-day work and complex problems.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively.
- Handled incoming and outgoing shipping and receiving activities.
- Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
Receptionist
San Marino Hotel Ghana
02.2022 - 10.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Teaching Assistant
Ghana Armed Forces School of Ordnance Logistics and Procurement
09.2020 - 08.2021
- Deliver lectures, seminars and tutorials
- Design, prepare and develop courses, modules and teaching materials
- Develop and implement new methods of teaching to reflect changes in research
- Assess students' coursework
- Set, mark and moderate examinations and assessments
- Encouraging personal development via tutorial or pastoral work
- Invigilating examinations
- General administration
- Reading academic journals
- Attending and speaking at conferences and seminars.
Retailer
Shoprite Supermarket
02.2016 - 09.2017
- Manage transactions with customers using cash registers
- Scan goods and ensure pricing is accurate
- Collect payments whether in cash or pos
- Issue receipts, refunds, change or tickets
- Redeem stamps and coupons
- Cross-sell products and introduce new ones
- Resolve customer complaints, guide them and provide relevant information
- Greet customers when entering or leaving the store
- Maintain clean and tidy checkout areas
- Track transactions on balance sheets and report any discrepancies
- Bag, box or gift-wrap packages
- Handle merchandise returns and exchanges.
Laundry Manager
Perfect Touch Laundry
08.2014 - 02.2016
- Procuring various merchandise for the company
- Preparing Invoice
- Placing or preparing purchase order
- Marketing
- Attending to customers
- Tracking which items belong to whom
- Keeping an updated inventory of laundry detergents and sewing kits
- Ensuring that the facility remains clean at all times
- Anticipating and responding to customers' queries, concerns, and complaints.
Education
Higher National Diploma in Purchasing and Supply Chain Management - Business Administration
Accra Technical University
Accra, Ghana11.2020
Skills
- Good Interpersonal Communication
- Time Management
- Team Player
- Client Relations
- Customer Service
- MS Office
- Project Coordination
- Phone and Email Etiquette
Introduction
I am a well-rounded, self-motivated individual with experience in security protocol, cctv operation, lecturing, hospitality industry, logistics and supply chain and administration. I am reliable, time conscious and quick to adapt to change. I possess more than a year’s experience in customer relations as I have worked in a number of customer service industries.
References
- Mr. Jared Loko, Manager, Shoprite Supermarket, Spintex, Accra, +233 (0) 269148721
- Mr. Desmond Hammond, Manager, San Marino Hotel Ghana, Osu-Accra, +233 24 422 1757
Languages
English
Advanced (C1)
Timeline
Receptionist
San Marino Hotel Ghana
02.2022 - 10.2022
Teaching Assistant
Ghana Armed Forces School of Ordnance Logistics and Procurement
09.2020 - 08.2021
Volunteerism Coordinator
Purpose Driven Child (NGO)
01.2020 - 12.2022
Retailer
Shoprite Supermarket
02.2016 - 09.2017
Laundry Manager
Perfect Touch Laundry
08.2014 - 02.2016
Higher National Diploma in Purchasing and Supply Chain Management - Business Administration
Accra Technical University