ALFRED MENSAH
Accra
Summary
To succeed in an environment of growth and excellence, and earn a job which provides me satisfaction and self-development which also helps me achieve personal growth as well as organization goals.
An Adaptable and dependable person, with determination to get a job done as proven by my varied work experiences. I try to learn something new from every experience because I believe there is always room for self-improvement both personally and professionally. And good inter-personal relationship.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
Work History
I.T & INNOVATION OFFICER (Head Office, Accra)
Credit Union Association of Ghana (CUA)
Accra
11.2023 - Current
- Company Overview: CUA is the umbrella body of all Co-operative Credit Unions in Ghana. It provides an enabling environment for financial and other technical services to its members and ensuring that the Credit Union concept is promoted properly to become a household name.
- Provide technical support for member Credit Unions
- Installation and deployment of in-house software and support
- Maintenance of office computers, equipment and peripherals.
- Providing support for all regional chapters of the Union.
- CUA is the umbrella body of all Co-operative Credit Unions in Ghana. It provides an enabling environment for financial and other technical services to its members and ensuring that the Credit Union concept is promoted properly to become a household name.
FIELD OFFICER
Anaji Christ the King Community Co-Operative Credit Union
08.2014 - Current
- Company Overview: This is a credit union under the credit union association of Ghana (CUA) with over five thousand (5,000) members (customers).
- Monthly transfer from customer’s daily savings account into main accounts.
- Monthly audit of members to check balances with balances from the company.
- Monthly updating of member passbooks.
- Daily analysis of member deposits into their accounts.
- Attending to the members’ challenges, questions and difficulties.
- This is a credit union under the credit union association of Ghana (CUA) with over five thousand (5,000) members (customers).
CUSTOMER SERVICE REPRESENTATIVE
Anaji Christ the King Community Co-Operative Credit Union
08.2014 - Current
- Company Overview: This is a credit union under the credit union association of Ghana (CUA) with over five thousand (5,000) members (customers).
- Educating members on the products and policies of the union
- Assisting member in writing deposits and withdrawal slips
- New member registration
- Updating member passbooks
- Balance enquiries
- Addressing customer complaints and issues
- This is a credit union under the credit union association of Ghana (CUA) with over five thousand (5,000) members (customers).
LOANS OFFICER
Anaji Christ the King Community Co-Operative Credit Union
08.2014 - Current
- Company Overview: This is a credit union under the credit union association of Ghana (CUA) with over five thousand (5,000) members (customers).
- Tracking of delinquent loans.
- Collateral inspections before loans are approved.
- Collaboration with the daily savings department to locate defaulting customers.
- Daily visits to loan defaulters.
- This is a credit union under the credit union association of Ghana (CUA) with over five thousand (5,000) members (customers).
BRANCH ADMINISTRATOR
Anaji Christ the King Community Co-Operative Credit Union
08.2014 - Current
- Company Overview: This is a credit union under the credit union association of Ghana (CUA) with over five thousand (5,000) members (customers).
- Conducting the day-to-day activities of the branch
- Addressing customer complaints and issues
- Processing the daily deposits and withdrawals of members
- New member registration
- Balance enquiries
- Educating members on the products and policies of the union
- Monthly updating of member passbooks.
- This is a credit union under the credit union association of Ghana (CUA) with over five thousand (5,000) members (customers).
CHAPTER DRIVER (Western chapter)
Credit Union Association of Ghana (CUA)
05.2022 - 10.2023
- Company Overview: CUA is the umbrella body of all Co-operative Credit Unions in Ghana. It provides an enabling environment for financial and other technical services to its members and ensuring that the Credit Union concept is promoted properly to become a household name.
- Maintenance of official vehicle
- Transportation of regional manager or any officer on official trips.
- Official bank rounds
- CUA is the umbrella body of all Co-operative Credit Unions in Ghana. It provides an enabling environment for financial and other technical services to its members and ensuring that the Credit Union concept is promoted properly to become a household name.
INTERNSHIP (CUSTOMER SERVICE DEPARTMENT)
GHANA PORTS AND HARBOUR AUTHORITY
06.2012 - 08.2012
- Daily visits to the new container platform to interact with importers on challenges they face.
- Daily calculation of tonnage of goods imported to the port
- Relay of consumers complaints to the appropriate department
- Daily inspection of machinery and equipment used to “land” and offload goods on the new container’s platform.
- Tabulation of monthly tonnage of goods distributed across the whole country.
INTERNSHIP (CUSTOMER SERVICE DEPARTMENT)
GHANA PORTS AND HARBOUR AUTHORITY
06.2011 - 08.2011
- Daily visits to the new container platform to interact with importers on challenges they face.
- Daily calculation of tonnage of goods imported to the port
- Relay of consumers complaints to the appropriate department
- Daily inspection of machinery and equipment used to “land” and offload goods on the new container’s platform.
- Tabulation of monthly tonnage of goods distributed across the whole country.
Education
Marketing
Takoradi Technical University
Takoradi, Ghana 01.2009 - 01.2013
SSSCE certificate - General Arts
Bompeh Secondary School
01.2005 - 01.2008
Skills
- Microsoft Office tools
- Teksol (teb3)
- Cusoft software deployment
- Coral draw
Team collaboration
Work coordination
Cultural awareness
Emergency response
- Ethical Hacking
- Tally Accounting
- Good communication skills
- Multitasking
- Good team player
- Attention to detail
- Computer proficiency
- Good customer relation
Accomplishments
- Best student Christian Religious Studies (Bompeh Sec. Tech), 2007
- Library prefect (Bompeh Sec Tech), 2007-2008 academic year
Activities Of Interest
- Reading
- Watching comic movies
- Listening to music
- Making new friends
- Driving on the open road
Telephone
0276697034/ 0552574466
Behavioural Competence
- Good communication skills
- Multitasking
- Good team player
- Attention to detail
- Computer proficiency
- Good customer relation
Personal Information
Nationality: GHANAIAN
Timeline
I.T & INNOVATION OFFICER (Head Office, Accra)
Credit Union Association of Ghana (CUA)
11.2023 - Current
CHAPTER DRIVER (Western chapter)
Credit Union Association of Ghana (CUA)
05.2022 - 10.2023
FIELD OFFICER
Anaji Christ the King Community Co-Operative Credit Union
08.2014 - Current
CUSTOMER SERVICE REPRESENTATIVE
Anaji Christ the King Community Co-Operative Credit Union
08.2014 - Current
LOANS OFFICER
Anaji Christ the King Community Co-Operative Credit Union
08.2014 - Current
BRANCH ADMINISTRATOR
Anaji Christ the King Community Co-Operative Credit Union
08.2014 - Current
INTERNSHIP (CUSTOMER SERVICE DEPARTMENT)
GHANA PORTS AND HARBOUR AUTHORITY
06.2012 - 08.2012
INTERNSHIP (CUSTOMER SERVICE DEPARTMENT)
GHANA PORTS AND HARBOUR AUTHORITY
06.2011 - 08.2011
Marketing
Takoradi Technical University
01.2009 - 01.2013
SSSCE certificate - General Arts
Bompeh Secondary School
01.2005 - 01.2008
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