A dedicated, passionate, professional offering extensive experience in the hospitality business executing an array of duties such as: front desk reception, housekeeping, cooking, concierge assistance and special customer focused projects. Highly skilled at: organization, prioritization, multitasking and communicating with both colleagues and guests. Possesses the ability to lead and train team members in organizational standards and protocols to offer consistency of service to all guests. Proficient Graphic Designer knowledgeable about logos, marketing materials and website design. Demonstrated success at providing complete business services to corporate clients. Results-oriented Graphic Artist successful at applying technical skills to create art that informs and engages customers. Clear communicator and collaborative team player with an eye for detail and skill in customer relations.
Offered exceptional guest service to all patrons on the property, facilitating check-in and check-out, handling special requests, answering questions and providing recommendations for restaurants, entertainment and attractions.
Accurately made reservations in the system, notating guest dates and accommodation requests.
Politely greeted guests upon arrival, offering complimentary beverages and initiating their stay.
Liaised with other hotel staff to facilitate a high quality guest experience.