Alfred Akuffo
Accra
Summary
Versatile IT Technician and a team player ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
11
11
years of professional experience
Work History
IT Technician
Entrance Pharmaceuticals & Research Center
09.2019 - Current
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Configured and tested new software and hardware.
- Installed and configured operating systems and applications.
- Install and maintain CCTV cameras
IT Technician
Tobinco Pharmaceuticals Limited
09.2017 - 01.2019
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners, etc.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions on the company's ERP.
IT Technician and Trainer
Computer4kids Ghana
07.2013 - 11.2015
- Configured hardware, devices, and software to set up work stations for employees.
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Trained ICT teachers and students to use our e-Learning platforms
- Installed and maintained e-Learning software for customers.
Education
High School Diploma -
IPMC
Accra, Ghana01.2013
No Degree - Information Communication & Technology
Seefax Computer School
Accra, Ghana05.2009
No Degree - Visual Arts
Accra Academy Senior High School
Accra, Ghana04.2008
Skills
- Online Chat Support
- Creative Issue Resolution
- User Training
- Installing and Maintaining CCTV Cameras
- Equipment Repair
- Help Desk Management
- Network Maintenance
- Computer Diagnostics
- Hardware and Software Repair
- User Support
- System Administration
- Customer Service
- Laptop Servicing
- Network Certification
- Network Troubleshooting
- Application installations
- TCP/IP
- Microsoft Windows and Office
REFEREES
- Rev. Henry Ako-Nai (Retired) - 0244889792
- Mr. Samuel Atiemo - 0246742368
- Mr. Emmanuel Ayittey - 0243606415
(Head of IT, Tobinco Pharmaceuticals Ltd)
Timeline
IT Technician
Entrance Pharmaceuticals & Research Center
09.2019 - Current
IT Technician
Tobinco Pharmaceuticals Limited
09.2017 - 01.2019
IT Technician and Trainer
Computer4kids Ghana
07.2013 - 11.2015
High School Diploma -
IPMC
No Degree - Information Communication & Technology
Seefax Computer School
No Degree - Visual Arts
Accra Academy Senior High School
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