ALEXIS KORLEKIE ABORCHIE
Accra
Summary
Motivated IT professional with over 4 years of experience in desktop support, system troubleshooting, and end-user training. Skilled in diagnosing and resolving hardware, software, and network issues, utilizing tools like Quick Assist and Microsoft Teams to deliver efficient remote support. Experienced in Windows OS administration, Microsoft Office Suite, and IT asset management. Passionate about leveraging technology to improve efficiency and eager to grow into advanced roles in IT support, system administration, or network management. Committed to continuous learning and staying current with emerging technologies.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
4
4
Languages
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Desktop Support Personnel
Bestnet Company Limited (Ecobank Ghana)
2020.01 - Current
- Provided technical support for hardware, software, and networking issues to end-users.
- Installed, configured, and maintained desktop computers, laptops, printers, and peripheral devices.
- Responded to support tickets via email, phone, Microsoft Teams, systems aid, ensuring timely issue resolution.
- Used Quick Assist to remotely access user devices, share screens, and resolve issues efficiently.
- Assisted in setting up new user accounts, email configurations, and access permissions.
- Diagnosed and resolved network connectivity issues (LAN/WAN/Wi-Fi).
- Supported Windows OS, Microsoft Office Suite, and various business applications.
- Ensured compliance with IT policies, data protection, and security protocols.
- Maintained inventory of IT equipment and supported hardware replacement cycles.
- Educated users on best IT practices and basic troubleshooting steps.
- (Ecobank)
Digital Customer Service Trainee
Generation Ghana
2025.07 - 2025.09
- Developed robust proficiency in digital customer service principles through comprehensive training.
- Adept in handling diverse customer needs in multinational environments to ensure high satisfaction levels.
- Proficient in utilizing CRM tools such as LiveChat and audio calls simultaneously to efficiently manage customer interactions, resolve issues promptly, and maintain detailed records for enhanced service delivery.
- Collaborated proactively with team members to brainstorm solutions and promptly resolve complex customer issues.
- Engaged in role plays and simulations to refine handling of various customer service scenarios, significantly enhancing service delivery skills.
Secretary
Selma company Limited
2016.06 - 2019.12
- Coordinated executives' calendars, scheduling high-priority meetings and ensuring optimal time management.
- Managed all incoming calls, emails, and correspondence, improving communication flow by responding promptly and efficiently.
- Prepared and proofread professional documents and reports, ensuring accuracy and consistent formatting.
- Maintained organized filing systems (digital and physical), enabling quick document retrieval and reducing search time by 30%.
- Arranged domestic and international travel, securing cost-effective bookings while meeting executive preferences.
- Recorded and distributed accurate meeting minutes, facilitating timely follow-up on action points.
- Monitored office inventory and implemented a supply tracking system, reducing shortages and waste.
- Assisted in creating high-quality presentations and reports, contributing to successful client pitches.
- Built strong relationships with clients, vendors, and team members, fostering smooth business operations.
- Maintained confidentiality of sensitive information, ensuring compliance with company policies.
Education
BSc. Information Technology - Information Technology
Accra Institute of Technology (AIT)
2023.05 - 2027.04
Digital Customer Service Training Programme -
Generation Ghana
Accra, GhanaCertificate in Professional Diploma - System Engineering
Intercom Programming & Manufacturing Co. (IPMC)
Accra, GhanaSkills
- Customer Service Relationship management skills
- Effective oral and written communication skills
- Team Leadership & Collaboration skills
- AI & ML Fundamentals and career essentials skills
- Data Analysis & Visualization
- CRM systems
- Google Workplace
- MS Office suite proficiency
- Problem-solving and conflict resolution
- Technical support
- Network troubleshooting
- Hardware installation
- Detail orientation
- Active listening
Hobbies and Interests
- Exploring new experiences and learning opportunities.
- Team collaboration and knowledge sharing
- Personal development through reading and online courses
Languages
English
Upper Intermediate
B2
Twi
Proficient
C2
Ga
Proficient
C2
French
Beginner
A1
Timeline
Digital Customer Service Trainee
Generation Ghana
2025.07 - 2025.09
BSc. Information Technology - Information Technology
Accra Institute of Technology (AIT)
2023.05 - 2027.04
Desktop Support Personnel
Bestnet Company Limited (Ecobank Ghana)
2020.01 - Current
Secretary
Selma company Limited
2016.06 - 2019.12
Digital Customer Service Training Programme -
Generation Ghana
Certificate in Professional Diploma - System Engineering
Intercom Programming & Manufacturing Co. (IPMC)