Alex Eugene Kumodji
Jamestown,Ghana
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
16
16
years of professional experience
Work History
Manager - Group Card Operations Projects
eProcess International Ghana Ltd
Accra, Ghana
04.2022 - Current
- Lead and manage multiple card operations projects
- Develop and maintain card operations project plans, schedules and budgets.
- Identify and mitigate card operations project risks and implementing effective solutions
- Coordinate cross-functional teams and manage card operations projects resources efficiently.
- Ensure communication of card operations project status, issues and progress to all stakeholders.
- Ensure card operations service delivery to all affiliates.
- Manage VISA and MasterCard BIN ranges for all card programs.
- Ensure BINs are set up on Card Management Systems and are in the required and approved BIN ranges.
- Prepare card operations monthly unit reports.
- Mento and develop card operations project team members and fostering excellence.
- Ensure card operations project deliverables meet quality standards, policies and methodologies.
- Implement specialised support and training to card operations team members.
- Ensure card operations and customer service issues are captured and resolved.
- Ensure all new card products are set up appropriately with third party vendor.
- Ensure all third party vendors are compliant with PCIDSS.
- Ensure Risk and Control Self-Assessment for card operations are completed as per control requirements.
Team Lead, Host Upload / PIN Production (Group Card Issuance)
eProcess International S.A
01.2011 - 03.2022
- Company Overview: Member of Ecobank Group
- Responsible for validating all card request made by affiliates
- Responsible for host uploading all card request made by affiliates
- Responsible for creating the control sheet to tracking the workflow in card issuance
- Responsible for the extraction of all credit card, card replacements, supplementary/additional cards and pin reissue requests for all Ecobank affiliates
- Responsible for the communication of all cards rejected during processing to the affiliates
- Responsible for the renewal of expired cards for all affiliates
- Responsible for decryption of all card requests from affiliates
- Responsible for generating Public Keys for encryption and decryption for card issuance team
- Responsible for training affiliates’ card operations representatives on card request structure and format and ensuring they follow the approved card request structure and format
- Responsible for training affiliates’ card operations representatives on card request encryption and decryption
- Responsible for the processing of all prepaid card requests from the affiliates
- Responsible for updating card request tracker for 3rd Party Production
- Responsible for setting up connection between Card Issuance and 3Rd Party Production Houses
- Responsible for generating public keys for sharing with 3rd Party Production Houses
- Responsible for processing all card files for pin personalization
- Responsible for the processing of pins for card personalization
- Responsible for updating host upload report
- Responsible for updating pin production reports
- Responsible for updating pin dispatch reports
- Responsible for the resolution of sysaid tickets logged against the department
- Responsible for liaising with 3rd party production vendors on creation and implementation of new card products
- Responsible for sending card dispatch reports to affiliates’ card ops representatives
- Responsible for the creation of reporting system for various units in Card Issuance department
- Responsible for all Risk and Control Service Assessments of Card Issuance (RCSA)
- Responsible for conducting and managing Business Unit Risk Committee (BURC) meetings for EPI Operations
- Assist with reports reconciliation of various card units within the bureau in the absence of the MIS & Reconciliation Officer
- Assist Head of Department (Card Issuance) on all issues concerning the department
- Deputise for Head of Department (Card Issuance) in his absence
- Member of Ecobank Group
I.T Officer & Card Host Upload Officer (Group Card Issuance)
Ecobank Ghana Ltd
Accra
05.2010 - 09.2010
- Process Atm cards request files for various branches of the bank and other affiliates
- Query the database (SQL Query Analyzer) for pending atm requests and accounts linkages of cards
- Process and reissue expired atm cards for various branches of the bank and other affiliates
I.T Officer & Card Host Upload Officer (Group Card Issuance)
eProcess International S.A
11.2008 - 08.2009
- Company Overview: Member of Ecobank Group
- Process Atm cards request files for various branches of the bank and other affiliates
- Query the database (SQL Query Analyzer) for pending atm requests and accounts linkages of cards
- Process and reissue expired atm cards for various branches of the bank and other affiliates
- Member of Ecobank Group
Education
Bsc. - Information Technology
Methodist University College
Ghana 1 2004/2004 - 1 2008/2008
Senior Secondary School Certificate (S.S.S.C.E) - undefined
St. Augustine’s College
01.2000 - 1 2002
Junior Secondary School Certificate (B.E.C.E) - undefined
Hansen Road SDA School
01.1996 - 1 1999
Skills
- Team player
- Analytical skills
- Enterprising
- Willing to tackle new challenges
Languages
English
Proficient (C2)
Twi
Fluent
Fante
Native
Ga
Proficient (C2)
Referees
Will be provided when needed.
Timeline
Manager - Group Card Operations Projects
eProcess International Ghana Ltd
04.2022 - Current
Team Lead, Host Upload / PIN Production (Group Card Issuance)
eProcess International S.A
01.2011 - 03.2022
I.T Officer & Card Host Upload Officer (Group Card Issuance)
Ecobank Ghana Ltd
05.2010 - 09.2010
I.T Officer & Card Host Upload Officer (Group Card Issuance)
eProcess International S.A
11.2008 - 08.2009
Senior Secondary School Certificate (S.S.S.C.E) - undefined
St. Augustine’s College
01.2000 - 1 2002
Junior Secondary School Certificate (B.E.C.E) - undefined
Hansen Road SDA School
01.1996 - 1 1999
Bsc. - Information Technology
Methodist University College
1 2004/2004 - 1 2008/2008
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