Alexander Kwame Simpeh
Koforidua
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
11
11
years of professional experience
Work History
Retail Associate
Satellite Zone
Koforidua
07.2016 - Current
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Employed strong relationship-building skills and consistent follow-through in every aspect of work to improve customer satisfaction.
Sales Consultant
Jumia Ghana
Koforidua
01.2014 - 04.2016
- Listened to customers to understand needs and refer to optimal services.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Worked with fellow sales team members to achieve group targets.
Education
BEd - Social Science And Economics
University of Cape Coast
Cape Coast09.2019
Diploma in Basic Education - Arts
Presbyterian College of Education
Akropong Akwapim07.2015
WASSCE - General Arts
Koforidua Secondary Technical School
Koforidua06.2012
Skills
- Strong Communication and Interpersonal Skills
- Meeting Sales Goals
- Inventory Management
- Customer Service
- Exceeding Customer Expectations
- Excellent Written and Verbal Communication
- Building Customer Relationships and Loyalty
- Adaptable and Flexible
Languages
Akuapem Twi
First Language
English
Proficient
C2
Referees
- Referee 1
Augustine Ayere (Head of offline Sales)
jforce.gh@jumia.com
0543772645
- Referee 2
Oppong Emmanuel
0547424969
Timeline
Retail Associate
Satellite Zone
07.2016 - Current
Sales Consultant
Jumia Ghana
01.2014 - 04.2016
BEd - Social Science And Economics
University of Cape Coast
Diploma in Basic Education - Arts
Presbyterian College of Education
WASSCE - General Arts
Koforidua Secondary Technical School
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