Alexander Owiredu
Aburi - Akuapem,Ghana
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Administrative officer
Ghana Education Service
Aburi, Ghana
11.2015 - Current
- Coordinated administrative processes to enhance operational efficiency and support educational initiatives.
- Maintained comprehensive records and documentation to ensure compliance with regulatory standards.
- Facilitated communication between departments to streamline workflows and address organisational needs.
- Developed and implemented administrative policies to improve overall service delivery and support staff.
- Participated actively in departmental meetings contributing valuable insights and suggestions.
- Enhanced office efficiency by managing and organising the day-to-day administrative duties.
- Managed incoming calls for efficient handling of enquiries and complaints.
- Provided excellent customer service for improved client satisfaction.
- Used Microsoft Office Suite proficiently for smooth workflow management and document creation.
- Handled confidential documents with utmost care; ensured data security at all times.
- Offered administrative support to the management team resulting in enhanced operations.
- Delegated work effectively amongst team members; encouraged shared responsibility and teamwork.
- Streamlined processes with proactive problem-solving abilities.
- Maintained a clean, organised workspace; improved productivity levels.
- Improved file management system through systematic categorisation and labelling practices.
- Facilitated increased team collaboration with effective interpersonal skills.
- Organised filing system for important and confidential office documents.
- Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks.
- Met deadlines on admin tasks to minimise disruption to colleagues and workflows.
- Offered excellent customer service to colleagues and external representatives, maintaining company reputation.
- Facilitated and processed incoming calls and emails, distributing relevant information to necessary departments.
- Addressed incoming requests for information, inquiries, and complaints.
- Maintained orderly files with updated, easily accessible information for staff.
- Liaised with relevant parties using appropriate communication channels.
- Drafted outgoing correspondence in appropriate tone and style.
Administrative officer
Ghana Education Service
Adeiso, Ghana
09.2013 - 11.2015
- Coordinated administrative processes to enhance operational efficiency and support educational initiatives.
- Maintained comprehensive records and documentation to ensure compliance with regulatory standards.
- Facilitated communication between departments to streamline workflows and address organisational needs.
- Participated actively in departmental meetings contributing valuable insights and suggestions.
- Enhanced office efficiency by managing and organising the day-to-day administrative duties.
- Managed incoming calls for efficient handling of enquiries and complaints.
- Maintained a clean, organised workspace; improved productivity levels.
- Improved file management system through systematic categorisation and labelling practices.
- Organised filing system for important and confidential office documents.
- Met deadlines on admin tasks to minimise disruption to colleagues and workflows.
- Respected customer privacy through tactful, diplomatic and confidential support.
- Maintained orderly files with updated, easily accessible information for staff.
Shop manager
Quejaa Enterprise
Asamankese, Ghana
08.2011 - 09.2013
- Managed daily operations ensuring efficient workflow and high-quality customer service.
- Oversaw inventory control processes maintaining optimal stock levels and reducing waste
- Assisted in financial management including budgeting and expense tracking to support profitability.
- Resolved customer complaints promptly improving overall satisfaction and loyalty.
- Handled employee grievances promptly and fairly, maintaining morale within the workforce.
- Assisted customers in making informed buying decisions through expert advice on products,.
- Negotiated with suppliers for better prices, leading to improved profit margins.
- Monitored market trends closely for competitive advantage in pricing strategies,.
- Managed store inventory to ensure adequate stock levels at all times.
- Oversaw daily shop operations, ensuring smooth running of business activities.
- Streamlined operations by introducing more efficient working practices and procedures.
- Developed and implemented effective merchandising strategies to enhance product visibility.
Intern ( Credit Risk Department)
Unibank Ghana limited
Accra, Ghana
02.2011 - 04.2011
- Handled incoming calls and emails, ensuring prompt response.
- Streamlined filing system, enhancing office efficiency.
- Fostered positive relationships with clients for enhanced business reputation.
- Worked productively with team members to achieve common goals.
- Showed initiative and willingness to take on new challenges.
- Managed time effectively to meet deadlines.
- Participated in staff meetings to discuss latest developments.
- Established and nurtured positive professional relationships within working environments.
- Processing of offer letters for loan applications
- Carried out duties with strict compliance to company standards and policies.
- Maintained orderly files with updated, easily accessible information for staff.
Mathematics teacher ( National Service)
National Service Scheme
Kyebi, Ghana
09.2007 - 08.2008
- Designed engaging lesson plans that catered to diverse learning styles and abilities.
- Facilitated a positive classroom environment that encouraged student participation and collaboration.
- Assessed student progress through regular evaluations and provided constructive feedback for improvement.
- Implemented innovative teaching methods that enhanced students' understanding of mathematical concepts.
- Organised extracurricular activities that fostered a love for mathematics beyond the classroom.
- Utilised various educational technologies to support lesson delivery and facilitate student engagement.
- Maintained detailed records of each student's progress throughout the academic year.
- Provided additional support to struggling students, enhancing their mathematical skills.
- Enhanced student performance with regular assessments and feedback sessions.
Education
Bachelor of Science - (Management Studies
Central University
Accra, Greater Accra Region 08.2009 - 05.2011
HND - Purchasing and Supply
Takoradi Polytechnic
Takoradi, Western Region 09.2004 - 08.2007
SSCE - Business
New Juaben Secondary School
Ghana 10.1999 - 08.2002
Skills
- Confidential correspondence
- Ethical conduct
- Customer relations
- Human resources best practices
- Database administration
- Sensitive data protection
- Employee records management
- Microsoft Office proficiency
- Records management
- Interpersonal communications
- Information dissemination
Languages
English
Intermediate
Affiliations
- Community work engagements
- Group Exercising
- watching documentaries
Certification
- Executive Certificate in Contemporary Management Skills organized by Bassey Consult
- Executive Certificate in Basic Bank Principles and Procedures organized by Corporate Excellence Consulting Gh.
Custom
- Local Secretary of the Teachers and Educational Workers Union (TEWU), Aburi Girls' chapter ( 2017 - 2023)
- Unit Head of Aburi Girls Administration from 2018 to date
Timeline
Administrative officer
Ghana Education Service
11.2015 - Current
Administrative officer
Ghana Education Service
09.2013 - 11.2015
Shop manager
Quejaa Enterprise
08.2011 - 09.2013
Intern ( Credit Risk Department)
Unibank Ghana limited
02.2011 - 04.2011
Bachelor of Science - (Management Studies
Central University
08.2009 - 05.2011
Mathematics teacher ( National Service)
National Service Scheme
09.2007 - 08.2008
HND - Purchasing and Supply
Takoradi Polytechnic
09.2004 - 08.2007
SSCE - Business
New Juaben Secondary School
10.1999 - 08.2002
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