Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
Generic

Alexander Mireku Boateng

Accra

Summary

Dynamic IT Support Engineer with a proven track record at Echelon Engineering Limited, excelling in technical support and customer service. Skilled in network troubleshooting and software installation, I effectively resolved complex issues, enhancing operational efficiency. My graphic design expertise further enriches my ability to communicate effectively across diverse platforms.

Overview

9
9
years of professional experience

Work History

IT Support Engineer

Echelon Engineering Limited
Accra
01.2024 - Current
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.

National Service Person

Echelon Engineering Limited
Accra
10.2022 - 12.2024
  • Monitored progress on existing projects, providing updates when necessary.
  • Participated in training sessions on how best to engage with diverse groups within the community.

Graphic Design Intern

Echelon Engineering Limited
Accra
05.2019 - 10.2022
  • Designed graphics for websites, brochures, posters and other marketing materials using Adobe Creative Suite applications such as InDesign, Photoshop and Illustrator.
  • Created design concepts and sample layouts using knowledge of layout and design principles.

Personal Assistant

Ark Multimedia
Accra
09.2018 - 12.2018
  • Maintained clerical correspondence via email and phone.
  • Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.

B2B Sales Representative Intern

Millicom Ghana Limited
Accra
06.2018 - 08.2018
  • Prospected new opportunities by identifying promising commercial customers and qualifying leads.
  • Prepared sales reports and actively engaged with leadership to determine tactics for propelling profitability.

B2B Sales Representative Intern,

Millicom Ghana Limited
Accra
06.2017 - 08.2017
  • Conducted market research to identify selling possibilities and evaluate customer needs.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

IT Technician

Office Automation
Accra
08.2016 - 06.2017
  • Implemented security measures to protect data from unauthorized access or manipulation.
  • Assisted with server administration tasks such as patching, updating antivirus definitions and monitoring disk space utilization.

Education

Bachelor of Arts - Information Studies And Psychology

University Of Ghana
Accra
10-2022

System Engineering

IPMC Ghana
Accra
06-2017

Data Analytics

Alx Africa
Accra

Skills

  • Technical support
  • Network troubleshooting
  • Software installation
  • Equipment setup
  • Incident management
  • Customer service
  • Graphic design

Accomplishments

  • Winner for Tip 2017 Innovation Day at Millicom Ghana
  • Winner for Explore 2018 Innovation Day at Millicom Ghana

Languages

English
First Language

References

References available upon request.

Timeline

IT Support Engineer

Echelon Engineering Limited
01.2024 - Current

National Service Person

Echelon Engineering Limited
10.2022 - 12.2024

Graphic Design Intern

Echelon Engineering Limited
05.2019 - 10.2022

Personal Assistant

Ark Multimedia
09.2018 - 12.2018

B2B Sales Representative Intern

Millicom Ghana Limited
06.2018 - 08.2018

B2B Sales Representative Intern,

Millicom Ghana Limited
06.2017 - 08.2017

IT Technician

Office Automation
08.2016 - 06.2017

Bachelor of Arts - Information Studies And Psychology

University Of Ghana

System Engineering

IPMC Ghana

Data Analytics

Alx Africa

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Alexander Mireku Boateng