Alexander Mireku Boateng
Accra
Summary
Dynamic IT Support Engineer with a proven track record at Echelon Engineering Limited, excelling in technical support and customer service. Skilled in network troubleshooting and software installation, I effectively resolved complex issues, enhancing operational efficiency. My graphic design expertise further enriches my ability to communicate effectively across diverse platforms.
Overview
9
9
years of professional experience
Work History
IT Support Engineer
Echelon Engineering Limited
Accra
2024.01 - Current
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
National Service Person
Echelon Engineering Limited
Accra
2022.10 - 2024.12
- Monitored progress on existing projects, providing updates when necessary.
- Participated in training sessions on how best to engage with diverse groups within the community.
Graphic Design Intern
Echelon Engineering Limited
Accra
2019.05 - 2022.10
- Designed graphics for websites, brochures, posters and other marketing materials using Adobe Creative Suite applications such as InDesign, Photoshop and Illustrator.
- Created design concepts and sample layouts using knowledge of layout and design principles.
Personal Assistant
Ark Multimedia
Accra
2018.09 - 2018.12
- Maintained clerical correspondence via email and phone.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
B2B Sales Representative Intern
Millicom Ghana Limited
Accra
2018.06 - 2018.08
- Prospected new opportunities by identifying promising commercial customers and qualifying leads.
- Prepared sales reports and actively engaged with leadership to determine tactics for propelling profitability.
B2B Sales Representative Intern,
Millicom Ghana Limited
Accra
2017.06 - 2017.08
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
IT Technician
Office Automation
Accra
2016.08 - 2017.06
- Implemented security measures to protect data from unauthorized access or manipulation.
- Assisted with server administration tasks such as patching, updating antivirus definitions and monitoring disk space utilization.
Education
Bachelor of Arts - Information Studies And Psychology
University Of Ghana
Accra2022-10
System Engineering
IPMC Ghana
Accra2017-06
Data Analytics
Alx Africa
AccraSkills
- Technical support
- Network troubleshooting
- Software installation
- Equipment setup
- Incident management
- Customer service
- Graphic design
Accomplishments
- Winner for Tip 2017 Innovation Day at Millicom Ghana
- Winner for Explore 2018 Innovation Day at Millicom Ghana
Languages
English
First Language
References
References available upon request.
Timeline
IT Support Engineer
Echelon Engineering Limited
2024.01 - Current
National Service Person
Echelon Engineering Limited
2022.10 - 2024.12
Graphic Design Intern
Echelon Engineering Limited
2019.05 - 2022.10
Personal Assistant
Ark Multimedia
2018.09 - 2018.12
B2B Sales Representative Intern
Millicom Ghana Limited
2018.06 - 2018.08
B2B Sales Representative Intern,
Millicom Ghana Limited
2017.06 - 2017.08
IT Technician
Office Automation
2016.08 - 2017.06
Bachelor of Arts - Information Studies And Psychology
University Of Ghana
System Engineering
IPMC Ghana
Data Analytics
Alx Africa