Alexander Essien
Takoradi
Summary
A highly motivated person with a strong work ethic and adaptability. Thrives in challenging environments, learns quickly, and works efficiently, both independently and in teams. Excellent interpersonal and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Support Engineer
Bussua Beach Resort
Bussua
08.2022 - 10.2025
- Monitored server performance metrics to identify areas of improvement or optimization.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Conducted routine system checks to ensure optimal performance of IT systems.
- Developed and maintained user accounts, permissions, and access rights.
- Configured routers and switches according to organizational specifications.
IT Intern
Ogya Fm
Agona Nkwanta
03.2023 - 09.2025
- Assisted in troubleshooting technical issues for radio broadcast systems.
- Configured network settings according to specified requirements.
- Created detailed reports on system performance metrics for senior management review.
- Supported network maintenance and data backup processes to ensure reliability.
- Collaborated with team to update software applications and perform system upgrades.
IT Support Engineer
Raybow International Hotel
Takoradi
02.2024 - 02.2025
- Provided technical support for hotel staff and guests on various IT issues.
- Installed and configured hardware and software for hotel operations.
- Assisted with network troubleshooting to ensure connectivity throughout the hotel.
- Conducted routine system checks to ensure optimal performance of IT systems.
- Configured routers and switches according to organizational specifications.
- Provided guidance to junior team members while developing their skill sets in the field of IT support engineering.
Education
Master of Science - Information And Communication Technology
Takoradi Technical University
Takoradi11-2025
High School Diploma -
Huni Valley Senior High School
Huni Valley 02-2020
Skills
- IT support experience
- Cloud computing
- HTML
- Strong communication skills
- Attention to detail
- Customer service
- Multitasking
- Equipment maintenance
- Software troubleshooting
- Hardware installation
- Problem analysis
- Team collaboration
- Data backup processes
- Software configuration
- System performance monitoring
- Technical support
- Network troubleshooting
- Continuous learning mindset
- Cybersecurity best practices
- Critical thinking capacity
- CSS
- Agile methodology
- Information systems
- Database management proficiency
- Quality assurance testing
- CCTV Camera Installation
- Data analysis techniques
- Analytical thinking
- Graphic Designing
- Test cases
- Root-cause analysis
- Creative thinking
- Network topologies
- Teamwork
- IT troubleshooting
- Web development
- Security patches
- Bug reports
- Equipment setup
- Backup procedures
- Programming languages
- Equipment troubleshooting
- Website updates
- Upgrade implementation
- Time management
- Report distribution
- Flexible schedule
- On-time product delivery
- Collect data
- Peripheral device configuration
- Server problem identification
- Update websites
- Server monitoring
- Documentation
- Relationship building
- Server support
- System diagnostics
- Effective communication
- Systems analysis
Affiliations
- I love content creation, graphic design, and building websites.
Accomplishments
- I have built a strong online presence called GH ONLINE RADIO on TikTok and YouTube
Certification
- I hold a certificate in Occupational Health and Safety.
Languages
Twi
First Language
English
Upper Intermediate (B2)
B2
Nzema
Intermediate (B1)
B1
Ahanta
Intermediate (B1)
B1
Fante
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
IT Support Engineer
Raybow International Hotel
02.2024 - 02.2025
IT Intern
Ogya Fm
03.2023 - 09.2025
IT Support Engineer
Bussua Beach Resort
08.2022 - 10.2025
Master of Science - Information And Communication Technology
Takoradi Technical University
High School Diploma -
Huni Valley Senior High School
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