A highly motivated person with a strong work ethic and adaptability. Thrives in challenging environments, learns quickly, and works efficiently, both independently and in teams. Excellent interpersonal and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Support Engineer
Bussua Beach Resort
Bussua
08.2022 - 10.2025
Monitored server performance metrics to identify areas of improvement or optimization.
Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
Conducted routine system checks to ensure optimal performance of IT systems.
Developed and maintained user accounts, permissions, and access rights.
Configured routers and switches according to organizational specifications.
IT Intern
Ogya Fm
Agona Nkwanta
03.2023 - 09.2025
Assisted in troubleshooting technical issues for radio broadcast systems.
Configured network settings according to specified requirements.
Created detailed reports on system performance metrics for senior management review.
Supported network maintenance and data backup processes to ensure reliability.
Collaborated with team to update software applications and perform system upgrades.
IT Support Engineer
Raybow International Hotel
Takoradi
02.2024 - 02.2025
Provided technical support for hotel staff and guests on various IT issues.
Installed and configured hardware and software for hotel operations.
Assisted with network troubleshooting to ensure connectivity throughout the hotel.
Conducted routine system checks to ensure optimal performance of IT systems.
Configured routers and switches according to organizational specifications.
Provided guidance to junior team members while developing their skill sets in the field of IT support engineering.
Education
Master of Science - Information And Communication Technology
Takoradi Technical University
Takoradi
11-2025
High School Diploma -
Huni Valley Senior High School
Huni Valley
02-2020
Skills
IT support experience
Cloud computing
HTML
Strong communication skills
Attention to detail
Customer service
Multitasking
Equipment maintenance
Software troubleshooting
Hardware installation
Problem analysis
Team collaboration
Data backup processes
Software configuration
System performance monitoring
Technical support
Network troubleshooting
Continuous learning mindset
Cybersecurity best practices
Critical thinking capacity
CSS
Agile methodology
Information systems
Database management proficiency
Quality assurance testing
CCTV Camera Installation
Data analysis techniques
Analytical thinking
Graphic Designing
Test cases
Root-cause analysis
Creative thinking
Network topologies
Teamwork
IT troubleshooting
Web development
Security patches
Bug reports
Equipment setup
Backup procedures
Programming languages
Equipment troubleshooting
Website updates
Upgrade implementation
Time management
Report distribution
Flexible schedule
On-time product delivery
Collect data
Peripheral device configuration
Server problem identification
Update websites
Server monitoring
Documentation
Relationship building
Server support
System diagnostics
Effective communication
Systems analysis
Affiliations
I love content creation, graphic design, and building websites.
Accomplishments
I have built a strong online presence called GH ONLINE RADIO on TikTok and YouTube
Certification
I hold a certificate in Occupational Health and Safety.