Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Websites
References
Timeline
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Alexander Essien

Alexander Essien

Takoradi

Summary

A highly motivated person with a strong work ethic and adaptability. Thrives in challenging environments, learns quickly, and works efficiently, both independently and in teams. Excellent interpersonal and problem-solving skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

IT Support Engineer

Bussua Beach Resort
Bussua
08.2022 - 10.2025
  • Monitored server performance metrics to identify areas of improvement or optimization.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Conducted routine system checks to ensure optimal performance of IT systems.
  • Developed and maintained user accounts, permissions, and access rights.
  • Configured routers and switches according to organizational specifications.

IT Intern

Ogya Fm
Agona Nkwanta
03.2023 - 09.2025
  • Assisted in troubleshooting technical issues for radio broadcast systems.
  • Configured network settings according to specified requirements.
  • Created detailed reports on system performance metrics for senior management review.
  • Supported network maintenance and data backup processes to ensure reliability.
  • Collaborated with team to update software applications and perform system upgrades.

IT Support Engineer

Raybow International Hotel
Takoradi
02.2024 - 02.2025
  • Provided technical support for hotel staff and guests on various IT issues.
  • Installed and configured hardware and software for hotel operations.
  • Assisted with network troubleshooting to ensure connectivity throughout the hotel.
  • Conducted routine system checks to ensure optimal performance of IT systems.
  • Configured routers and switches according to organizational specifications.
  • Provided guidance to junior team members while developing their skill sets in the field of IT support engineering.

Education

Master of Science - Information And Communication Technology

Takoradi Technical University
Takoradi
11-2025

High School Diploma -

Huni Valley Senior High School
Huni Valley
02-2020

Skills

  • IT support experience
  • Cloud computing
  • HTML
  • Strong communication skills
  • Attention to detail
  • Customer service
  • Multitasking
  • Equipment maintenance
  • Software troubleshooting
  • Hardware installation
  • Problem analysis
  • Team collaboration
  • Data backup processes
  • Software configuration
  • System performance monitoring
  • Technical support
  • Network troubleshooting
  • Continuous learning mindset
  • Cybersecurity best practices
  • Critical thinking capacity
  • CSS
  • Agile methodology
  • Information systems
  • Database management proficiency
  • Quality assurance testing
  • CCTV Camera Installation
  • Data analysis techniques
  • Analytical thinking
  • Graphic Designing
  • Test cases
  • Root-cause analysis
  • Creative thinking
  • Network topologies
  • Teamwork
  • IT troubleshooting
  • Web development
  • Security patches
  • Bug reports
  • Equipment setup
  • Backup procedures
  • Programming languages
  • Equipment troubleshooting
  • Website updates
  • Upgrade implementation
  • Time management
  • Report distribution
  • Flexible schedule
  • On-time product delivery
  • Collect data
  • Peripheral device configuration
  • Server problem identification
  • Update websites
  • Server monitoring
  • Documentation
  • Relationship building
  • Server support
  • System diagnostics
  • Effective communication
  • Systems analysis

Affiliations

  • I love content creation, graphic design, and building websites.

Accomplishments

  • I have built a strong online presence called GH ONLINE RADIO on TikTok and YouTube

Certification

  • I hold a certificate in Occupational Health and Safety.

Languages

Twi
First Language
English
Upper Intermediate (B2)
B2
Nzema
Intermediate (B1)
B1
Ahanta
Intermediate (B1)
B1
Fante
Upper Intermediate (B2)
B2

References

References available upon request.

Timeline

IT Support Engineer

Raybow International Hotel
02.2024 - 02.2025

IT Intern

Ogya Fm
03.2023 - 09.2025

IT Support Engineer

Bussua Beach Resort
08.2022 - 10.2025

Master of Science - Information And Communication Technology

Takoradi Technical University

High School Diploma -

Huni Valley Senior High School
Alexander Essien