Alex Kumah
Accra
Summary
Proven leader and skilled barista, excelled at Vida E Caffe and Kukun caffe by elevating customer loyalty through exceptional specialty drink preparation and fostering a positive team environment. Mastered food safety compliance and barista mentoring, significantly enhancing the café's performance and customer satisfaction. Demonstrates a unique blend of interpersonal and technical skills to drive results.
Overview
6
6
years of professional experience
Work History
Head Barista/Restaurant Supervisor
Kukun Caffe
Accra, Ghana
02.2019 - 01.2023
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Head Barista
Vida E Caffe
Accra-Ghana
02.2017 - 01.2019
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new Barista's on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
- Provided expert guidance on coffee beans selection, grinding methods, brewing techniques, and equipment usage to enhance overall customer experience.
Education
High School Diploma -
Accra Academy Senior High School
Accra, Ghana03.2012
Skills
- Barista mentoring
- Specialty drink preparation
- Food Safety Compliance
Timeline
Head Barista/Restaurant Supervisor
Kukun Caffe
02.2019 - 01.2023
Head Barista
Vida E Caffe
02.2017 - 01.2019
High School Diploma -
Accra Academy Senior High School