Albert Quaye Sam

Results-oriented Support Officer offering ten years experience in field. History of implementing successful improvements to department and leading changes by example. Industry expert with creative strategies for high-volume support ticket management. Enthusiastic and customer-focused Support Officer initiates and identifies action and analyzes options to facilitate service improvement. Demonstrates strong information management skills and proficient knowledge of MS Suite applications to present information in wide range of formats with excellent attention to detail. Conducts target setting, profiling and performance monitoring to meet priorities of business and customers. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organisational skills eager to secure entry-level . Ready to help team achieve company goals. Results-oriented Support Manager offering Eight years experience in field. History of implementing successful improvements to department and leading changes by example. Industry expert with creative strategies for high-volume support ticket management. With strong understanding of Customer relation and experience with balancing diverse workload to meet changing and competing business requirements. Resolves tactical issues, applies and creates new processes and provides operational support in Retail Banking Fosters innovative solutions and builds cooperative alliances between mission partners to address organisation priorities, resources and work processes.

• Dr. Mustapha Osman Opoku

Senior Lecturer

Catholic university of Ghana

School of Graduate Studies

Fiapre-Sunyani

musopoku@gmail.com

0245439254

• Dr. Vida Korang

Senior Lecturer

Catholic University of Ghana

School Of Graduate Studies

Fiapre-Sunyani

vidakorang@gmail.com

vdkorang@gmail.com

0208158867/0551397405

• Mr. Abdul-Jaana Atchulo

Republic Bank Ghana Plc

Branch Manager

Kumasi Branch

aatchulo@republicghana.com

233244170783

• JOHN AGYARKO

Republic Bank Ghana Plc

Manager

Internal Audit

Head Office

jagyarko@republicghana.com

233243635443