Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

ALBERT OSEI AFRIYIE

Accra,AA
ALBERT OSEI AFRIYIE

Summary

Determined entrepreneur with a commitment to excellence with over a decade of experience. Adept at driving organizational growth and revenue, my tenure at VODAFONE GHANA honed my executive leadership and financial management skills. Through strategic risk management and fostering ethical leadership, I improved efficiency and profitability significantly, underscoring my ability to lead teams toward exceeding business objectives.


Overview

17
years of professional experience
1
Certification

Work History

MULTI LEAD LTD

Chief Executive Officer
08.2023 - Current

Job overview

  • Established foundational processes for business operations.
  • Negotiated favorable contracts with suppliers and vendors, ensuring cost-effective procurement processes.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Identified new revenue generation opportunities to maximize bottom-line profitability.
  • Streamlined operations for improved efficiency, reducing overall costs and increasing profitability.
  • Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
  • Drove continuous improvement by fostering a culture of collaboration, accountability, and open communication across all levels of the organization.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.

VODAFONE GHANA

Senior Retail Manager
08.2015 - 07.2023

Job overview

  • Analyzed sales data to identify trends and adjust merchandising plans accordingly for maximum revenue generation.
  • Streamlined inventory management processes for accurate stock control and minimized loss due to shrinkage.
  • Collaborated with marketing team to develop promotional campaigns that increased brand visibility and attracted new customers.
  • Optimized store layout for efficient customer flow, improving overall shopping experience and maximizing sales potential.
  • Enhanced customer satisfaction by addressing issues promptly, implementing feedback-driven improvements to store policies and procedures.
  • Established a culture of continuous improvement within the organization through regular process evaluation and refinement initiatives.
  • Developed and executed successful seasonal sales events designed to generate excitement among customers, resulting in higher foot traffic and increased revenue.
  • Oversaw visual merchandising efforts, creating appealing displays that showcased products effectively and drove sales growth.
  • Managed budgeting process, ensuring optimal allocation of resources across various departments while maintaining profitability targets.
  • Conducted regular performance reviews for staff members, providing constructive feedback and coaching to drive professional development.
  • Championed employee recognition programs that bolstered morale, improved retention rates, and positively impacted overall job satisfaction.
  • Increased store revenue by implementing effective sales strategies and training staff on customer engagement techniques.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Answered questions about store policies and addressed customer concerns.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Trained and developed new employees for ease of transition into team.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Created employee schedules to align coverage with forecasted demands.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Trained newly hired sales team in upselling techniques.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.

VODAFONE GHANA

Team Leader
08.2014 - 07.2015

Job overview

  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.

VODAFONE GHANA

Retail Advisor
09.2012 - 07.2014

Job overview

  • Enhanced customer satisfaction by providing personalized product recommendations and addressing concerns.
  • Boosted sales performance by effectively upselling products and suggesting complementary items.
  • Developed customer relationships, leading to repeat business and brand loyalty.
  • Resolved conflicts between customers or employees diplomatically, maintaining a harmonious working atmosphere.
  • Collaborated with colleagues to create a positive store environment that fostered teamwork and productivity.
  • Implemented loss prevention strategies to reduce instances of theft and shrinkage within the store.
  • Participated in weekly meetings, sharing insights on store performance metrics and contributing ideas for improvement.
  • Kept up-to-date with industry trends, allowing for informed product suggestions based on current market demands.
  • Assisted in training new team members, resulting in a knowledgeable and efficient workforce.
  • Provided exceptional customer service, leading to an increase in overall store ratings and reviews.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Prioritized helping customers over completing other routine tasks in store.

Oval Microfinance Company

Marketing Officer
06.2012 - 08.2012

Job overview

  • Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
  • Increased brand awareness by implementing targeted marketing campaigns and strategies.
  • Defined and tracked campaign effectiveness and adjusted strategies accordingly.
  • Led creative brainstorming sessions that resulted in innovative ideas for promotional projects.
  • Coordinated with internal business divisions, agency partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials.
  • Coordinated with sales teams to develop effective promotional materials and sales collateral.

Mon-Tran/ Ghana Home Loans

Sales Executive
06.2011 - 06.2012

Job overview

  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
  • Initiate and maintain proper control of processes in respect of customers' mortgages in compliance with Ghana Home Loans' regulations and requirements

Arkon Marketing Services

Marketing Executive
09.2011 - 05.2012

Job overview

  • Increased brand awareness by developing and implementing innovative marketing campaigns.
  • Planned and executed events and marketing programs to increase qualified leads.
  • Planned and executed marketing campaigns to target groups, areas and wider community.
  • Completed and submitted monthly and yearly reports to support executive decision making.
  • Prospect and set up vendors for First Capital Plus speed banking vouchers
  • Initiate and activate a sales point for First Capital Plus speed banking vouchers
  • Distribute First Capital Plus speed banking vouchers to all vendors set up
  • Initiate process on account opening for both individual and corporate bodies
  • Prospect and convince businesses and institutions of the need to advertise(Media Buying)
  • Budget and strategize with clients on the best platform to do their advertisement


Mon-Tran/Merchant Bank Ghana Limited

Sales Executive
05.2010 - 05.2011

Job overview

  • Provide input for the formulation and implementation of branch sales/marketing strategies and objectives
  • Market for new business via telephone, sales calls and presentations and cross sale of MBG/Investment Banking products
  • Arrange visits and maintain regular contact with customers to build/deepen existing/new relationships
  • Prepare call reports on marketing activities and periodic reports on Branch Marketing/Sales and Credit operations for the attention of the Business Manager
  • Initiate process on Account Opening on new businesses acquired
  • Provide high service quality to customers per service quality standards
  • Manage and maintain proper control of processes in respect of customers' accounts in compliance with Bank of Ghana regulations and requirements
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.

Tri-Star Insurance Brokers/Enterprise Life

Sales Officer
08.2009 - 04.2010

Job overview

  • Enhanced customer satisfaction with timely follow-ups and personalized service.
  • Responded to customer needs by answering questions and providing detailed information about Enterprise Life Assurance policies.
  • Boosted sales performance by identifying and targeting high-potential leads.
  • Cultivated strong relationships, establishing trust and loyalty among clients.
  • Market for new business via sales calls and presentations and cross-sale of Enterprise Life Assurance products
  • Offer consultation to prospective clients about all of ELAC's products
  • Initiate process on policy signing on new businesses acquired
  • Reconciliation of policy holder's accounts with ELAC

St Thomas Aquinas Senior High School

Supervisor
11.2008 - 08.2009

Job overview

  • Checking the attendance of staff daily
  • Checking the attendance of teachers in class during their periods Preparing and compiling weekly query list of teaching staff General office administrative works
  • Examination invigilation

Directions Consult

Field Researcher
05.2007 - 08.2007

Job overview

  • Optimized project outcomes by adapting research methodologies based on real-time observations and feedback from stakeholders or participants in the study area.
  • Enhanced data accuracy by implementing rigorous quality control measures during data collection.
  • Aid Tigo clients to fill questionnaires on products and services
  • Plotting of Tigo clients on maps provided
  • Collation of data with Microsoft office suit

Education

UNIVERSITY OF GHANA
LEGON,ACCRA

Bachelor of Arts from Bachelor of Arts: Philosophy/ T- Arts
05.2008

University Overview

  • Degree Awarded with [2ND CLASS UPPER Honors]
  • Completed Coursework: Methodology of the Sciences, Modern Analytic Tradition and Philosophy and Contemporary African Experience

Skills

  • Organizational Leadership
  • Executive Leadership
  • Risk Management
  • Staff Management
  • Ethical Leadership
  • Financial Management
  • Budget Planning
  • Revenue Growth
  • Organizational Growth
  • Project Management
  • Public relations

Certification

  • Customer Behavior Styles
  • GDPR Security and Privacy by Design and Assurance, Privacy for Line Managers,
  • Competition law e-learning (Vodathon),
  • Channels to Market, Organisational Agility
  • Health and Safety in Supply Chain Management Customer
  • Focus (Harvard Management Mentor)

Timeline

Chief Executive Officer
MULTI LEAD LTD
08.2023 - Current
Senior Retail Manager
VODAFONE GHANA
08.2015 - 07.2023
Team Leader
VODAFONE GHANA
08.2014 - 07.2015
Retail Advisor
VODAFONE GHANA
09.2012 - 07.2014
Marketing Officer
Oval Microfinance Company
06.2012 - 08.2012
Marketing Executive
Arkon Marketing Services
09.2011 - 05.2012
Sales Executive
Mon-Tran/ Ghana Home Loans
06.2011 - 06.2012
Sales Executive
Mon-Tran/Merchant Bank Ghana Limited
05.2010 - 05.2011
Sales Officer
Tri-Star Insurance Brokers/Enterprise Life
08.2009 - 04.2010
Supervisor
St Thomas Aquinas Senior High School
11.2008 - 08.2009
Field Researcher
Directions Consult
05.2007 - 08.2007
UNIVERSITY OF GHANA
Bachelor of Arts from Bachelor of Arts: Philosophy/ T- Arts

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