ALBERT OPARRAH MENSAH

• Managed daily operations by overseeing financials, key performance indicators and employee performance.
• Strategised long-term business needs, driving customer feedback to deliver ongoing process improvements.
• Built and maintained positive relationships with employees, enhancing staff retention figures.
• Supervised and developed high-achieving staff, providing orientation, training, support and direction.
• Implemented company policies and legal guidelines.

• Managed daily operations by overseeing financials, key performance indicators and employee performance.
• Developed strategic partnerships to expand client base.
• Strategised long-term business needs, driving customer feedback to deliver ongoing process improvements.
• Built and maintained positive relationships with employees, enhancing staff retention figures.
• Created clear company mission and vision statements, improving staff focus and motivation.
• Resolved staff and client issues effectively and efficiently, enhancing business performance and growth.
• Established professional relationships with business partners and shareholders to promote trust, rapport and reliability.
• Oversaw performance of executives and provided guidance for improvement.

• Offered exemplary service to new and existing clients, helping to build lasting relationships and secure new travel assignments.
• Conducted thorough market research to maintain advanced knowledge on top destinations and travel trends.
• Employed active listening and research skills to establish and maintain positive, loyal client relationships.
• Advised customers on visas and travel safety.
• Confirmed payment of deposits from clients before commencing with bookings.
• Adhered to clients budgets while making plans.
• Informed clients about cancellation policy and associated penalties.
• Analysed industry trends and attended conferences to build knowledge on World Travel Market.
• Managed portfolios of High Net Worth clients, providing comprehensive service from pre- through post-trip.
• Accommodated client requests for customisations or modifications as best as possible.
• Used travel agency software to explore customers purchasing options, offering clear comparisons and securing best-possible deals.

AS AN OFFICER OF THE COMPANY

• Arranged recording sessions by selecting and setting up microphones.
• Ensured that organisation maintained open-door policy so employees could openly discuss ideas and make suggestions.
• Greeted customers and asked open-ended questions to better determine needs.
• Achieved client satisfaction by conducting press checks to verify colour accuracy and print quality.