Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Albert Jephtha Anokye

Summary

Banking professional with extensive experience at Stanbic Bank Ghana Ltd, specializing in transaction processing and risk management. Demonstrated success in team leadership and workflow optimization, resulting in enhanced performance and customer satisfaction. Skilled in building strategic partnerships and maintaining composure under pressure to meet organizational objectives.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Acting Manager

Stanbic Bank Ghana Ltd
04.2025 - Current
  • Streamlined process automations to enhance value delivery.
  • Submitted monthly reports to maintain transparency and accountability.
  • Ensured team consistently met SLA requirements for performance.
  • Supervised workflows to achieve timely processing and turnaround times.
  • Represented team in management meetings to advocate for resources and needs.
  • Provided mentorship and coaching to promote professional development.
  • Guaranteed timely submission of all mandatory and regulatory BOG reports.
  • Managed risks effectively to safeguard project objectives.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Team Leader, Domestic Payments

Stanbic Bank Ghana Ltd
ACCRA
05.2023 - 04.2025
  • Established clear employee expectations and offered guidance as necessary.
  • Reviewed customer service surveys to implement strategies enhancing satisfaction ratings.
  • Resolved customer complaints effectively while maintaining high-quality service standards.
  • Participated in regular meetings with senior leadership to update on team progress.
  • Released and verified all transactions accurately and promptly.

Officer Payments (Supervisory)

Stanbic Bank Ghana Ltd
09.2014 - 04.2023
  • Implemented technologies to boost workplace productivity levels.
  • Processed off RTGS and BOL transactions efficiently.
  • Handled bulk salary file processing to ensure timely payments.
  • Monitored application workflows throughout entire process cycle.
  • Identified improvement areas to streamline operational processes.
  • Created reports summarizing processing activities for management review.
  • Responded promptly to customer inquiries and complaints with professionalism.
  • Assumed team lead responsibilities during absence, maintaining workflow continuity.

Consolidated Salary Officer

Stanbic Bank Ghana Ltd
04.2010 - 08.2014
  • Ensured compliance with applicable laws and regulations during transaction processing.
  • Reviewed customer account information for accuracy before executing transactions.
  • Supported members with account inquiries and transaction resolutions.
  • Maintained adherence to banking regulations throughout all transaction processes.
  • Handled confidential information with discretion during transaction activities.
  • Facilitated effective customer service by addressing inquiries and resolving complaints.

Project Officer (Contract)

Stanbic Bank Ghana Ltd
12.2008 - 03.2010
  • Coordinated communications among stakeholders to enhance project lifecycle efficiency.
  • Conducted post-project reviews, identifying improvement areas for future initiatives.
  • Maintained up-to-date knowledge base of industry trends relevant to assigned projects.
  • Reviewed and monitored project deliverables for accuracy and quality assurance.

National Service Person

Stanbic Bank Ghana Ltd
08.2007 - 11.2008
  • Verified customer identities to grant account access and process transactions securely.
  • Ensured accurate completion of all required documentation before transaction processing.
  • Prepared comprehensive reports on sales activities and deposit/withdrawal trends for management review.
  • Cultivated strong customer relationships to drive repeat business opportunities.

Education

Bachelor of Arts - Information Studies

University Of Ghana
Accra
05-2007

High School Diploma -

Prempeh College
Kumasi
08-2002

Skills

  • Transaction processing and data reporting
  • Risk management and analysis
  • Customer service and support
  • Team leadership and building
  • Salesforce proficiency
  • Ecosystem and platform management
  • Strategic partnerships development
  • Workflow optimization strategies
  • Performance monitoring techniques
  • Stakeholder engagement skills
  • Active listening abilities
  • Remote work adaptability
  • Time management expertise
  • Calmness under pressure
  • Collaboration skills
  • Self-direction and initiative
  • Problem-solving capabilities

Affiliations

  • Enjoys music
  • Meeting and connecting with new people
  • Travelling

Accomplishments

  • Domestic Team Beyond Excellemce 2023

Certification

  • Leadership Foundations (LinkedIn))
  • Professional Networking (Linkedin)
  • Ecosystems (LinkedIn)
  • Data Analytics Foundations (LinkedIn))
  • Operational Excellence Foundations (Linkedin)
  • Digital Transformation (Linkedin)

Timeline

Acting Manager

Stanbic Bank Ghana Ltd
04.2025 - Current

Team Leader, Domestic Payments

Stanbic Bank Ghana Ltd
05.2023 - 04.2025

Officer Payments (Supervisory)

Stanbic Bank Ghana Ltd
09.2014 - 04.2023

Consolidated Salary Officer

Stanbic Bank Ghana Ltd
04.2010 - 08.2014

Project Officer (Contract)

Stanbic Bank Ghana Ltd
12.2008 - 03.2010

National Service Person

Stanbic Bank Ghana Ltd
08.2007 - 11.2008

Bachelor of Arts - Information Studies

University Of Ghana

High School Diploma -

Prempeh College

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Albert Jephtha Anokye