Focused Administrative Manage/Secretary with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.
Hi, I’m
ALBERTINA CRENTSIL ARTHUR
Cape Coast
Summary
Overview
2
years of professional experience
Work History
St Francis Xavier Catholic Hospital
Administrative Manager/Secretary
2023.11 - Current (10 months)
Job overview
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Created organized filing system to manage department documents.
CLOGSAG( Hedge Pensions Trust)
Secretary Intern
2022.10 - 2022.12 (2 months)
Job overview
- Assisted customers with inquiries, provided information, and directed them to appropriate resources
- Ensured a welcoming and friendly atmosphere for customers
- Supported team members in maintaining an organized and clean environment
- Collaborated with fellow volunteers to achieve organizational goals.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Contributed to a positive work environment through exceptional customer service skills when interacting with staff and visitors.
- Responded to inquiries from callers seeking information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education
Cape Coast Technical University Cape Coast
Higher National Diploma from Secretarialship And Management Studies
09.2023
University Overview
- Elected as Electoral Commission Chair for the Association of Administration Management Student in 2023
- Member of SRC Parliament 2022/2023
- Elected Course Rep
- Member of The SRC EC team
Skills
- Excellent verbal and written communication skills
- Strong problem-solving and critical thinking abilities
- Excellent time management and organizational skills
- Proficient in using customer service software and systems
- Ability to work collaboratively in a team-oriented environment
- Strong attention to detail and accuracy
- Multilingual: Fluent in English, Twi, and Fantse
- Office Administration
- Organization and Multitasking
Coursework
Coursework
- Customer Service Management
- Communication Skills
- Business Ethics
- Marketing
Gps
Gps
Cc-234-5610Volunteer Experience
Volunteer Experience
Customer Service Volunteer, Land's Commission, Cape Coast, 10/01/22, 12/31/22, Assisted customers with inquiries, provided information, and directed them to appropriate resources, Ensured a welcoming and friendly atmosphere for customers, Supported team members in maintaining an organized and clean environment, Collaborated with fellow volunteers to achieve organizational goalsReferences
References
- Dr. Eugene Owusu Acheampong, Lecturer, Cape Coast Technical University, 0502584502
- Dr David Kofi Ampah, Lecturer, Cape Coast Technical University, +233205878257
Languages
English
Advanced (C1)
Fantse
Advanced (C1)
Timeline
Administrative Manager/Secretary
St Francis Xavier Catholic Hospital
2023.11 - Current (10 months)
Secretary Intern
CLOGSAG( Hedge Pensions Trust)
2022.10 - 2022.12 (2 months)
Cape Coast Technical University
Higher National Diploma from Secretarialship And Management Studies
Quote
The supernatural is the natural not yet explained.
Availability
See my work availability
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