Summary
Overview
Work History
Education
Skills
DANCING AND SINGING
Languages
Timeline
Generic
ALBERTA BOAKYE AGO

ALBERTA BOAKYE AGO

EJISU

Summary

Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Customer Service Officer

DBS INDUSTRIES LTD
02.2021 - Current
  • Processed customer service orders promptly to increase customer satisfaction.
  • Responded to customer requests for products, services, and company information.
  • Promoted company brand and unique offerings through personalized customer service.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Provided primary customer support to internal and external customers.
  • Communicated with clients regarding account services, statements, and balances.

Administrator

BRIDGE MONTESORRI SCHOOL
12.2020 - 01.2021
  • Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
  • Generated reports detailing findings and recommendations.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Observed packing operations to verify conformance to specifications.
  • Evaluated staff performance and provided coaching to address inefficiencies.

SECERTARY

KINGSPOK CONSTRUCTION COMPANY LTD
06.2019 - 11.2020
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Self-motivated, with a strong sense of personal responsibility.

Industrial Trainee

FORESTRY RESEARCH INSTITUTE GHANA
06.2017 - 08.2017
  • Oversaw logistics and inventory management for storeroom.
  • Collaborated with other departments to optimize production workflows.
  • Wrote reports and papers for various levels of technical users.

Education

CERTIFICATE - CUSTOMER SERVICE SKILLS

ALISON
GALAWAY , IRELAND
09.2022

Bachelor of Science - ENTOMOLOGY AND WILDLIFE

UNIVERSITY OF CAPE COAST
CAPE COAST - GHANA
10.2018

WASSCE - SCIENCE

AFUA KOBI AMPEM GIRLS SENIOR HIGH SCHOOL
TRABUOM - GHANA
05.2013

Skills

  • Trend Evaluations
  • Service Recommendations
  • Microsoft Office
  • Database Management
  • Safe Deposit Box Oversight
  • Inbound and Outbound Calling

DANCING AND SINGING

PLAYING MUSIC AND DANCING

Languages

English
Bilingual or Proficient (C2)
TWI
Bilingual or Proficient (C2)

Timeline

Customer Service Officer

DBS INDUSTRIES LTD
02.2021 - Current

Administrator

BRIDGE MONTESORRI SCHOOL
12.2020 - 01.2021

SECERTARY

KINGSPOK CONSTRUCTION COMPANY LTD
06.2019 - 11.2020

Industrial Trainee

FORESTRY RESEARCH INSTITUTE GHANA
06.2017 - 08.2017

CERTIFICATE - CUSTOMER SERVICE SKILLS

ALISON

Bachelor of Science - ENTOMOLOGY AND WILDLIFE

UNIVERSITY OF CAPE COAST

WASSCE - SCIENCE

AFUA KOBI AMPEM GIRLS SENIOR HIGH SCHOOL

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