Summary
Overview
Work History
Education
Skills
Additional Information
Skills
Certification
References
Timeline
Generic

Alberta Animah Frimpong

Accra

Summary

Dynamic professional with extensive experience at United Bank for Africa, excelling in customer support and complaint handling. Proven ability to enhance customer satisfaction through proactive problem-solving and effective communication. Skilled in data entry and fostering loyalty, consistently delivering exceptional service that drives retention and brand advocacy.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Funds Transfer Officer

UNITED BANK FOR AFRICA
Accra
09.2024 - Current
  • Processed funds transfer requests through secure banking systems.
  • Issuing and Liquidation of Drafts.
  • Processing salaries.
  • Processing loan booking, fixed deposit booking.
  • Processing overdrafts.
  • Processing cheques.
  • Processing standing instructions.
  • Stop payment orders

Customer Service Officer

United Bank For Africa
03.2022 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely, on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Provided primary customer support to internal and external customers.
  • Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
  • Developed a strong rapport with customers, fostering loyalty and repeat business through personalized service.
  • Increased customer retention with prompt follow-ups on pending issues, and proactive problem-solving strategies.
  • Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Assisted customers with inquiries and resolved account issues promptly.
  • Processed transactions accurately using banking software and systems.
  • Educated clients on bank products and services effectively.
  • Handled complaints with professionalism and empathy to ensure customer satisfaction.

CASH OFFICER RELIEF

UNITED BANK FOR AFRICA
08.2024 - 08.2024
  • Monitored cash levels and ordered supplies to maintain operational flow.
  • Opening of vault with the operations manager.
  • Issuing cash to tellers.
  • Cash deposit collection and paying out cash.
  • Balancing of cash registers.
  • ATM Loading and reconciliation
  • Closing of the vault with the Operations Manager.

Teller

United Bank For Africa
12.2017 - 02.2022
  • Balanced cash drawers daily, identifying discrepancies, and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival, and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Increased cross-selling opportunities by identifying customer needs, and recommending appropriate banking products or services.
  • Educated customers on the use of the banking website and mobile apps.
  • Streamlined teller operations by maintaining organized workspaces, and adhering to policies and procedures.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Provided training to new tellers on bank procedures, systems, and customer service best practices.
  • Identified sales opportunities and referred customers to branch partners in financial services.

Self Employed

Personal
08.2013 - 01.2016
  • Traded in beads and accessories
  • Managed a small provision shop
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Teaching.

National Service Personnel-Saad Islamic School
10.2011 - 08.2012
  • Improved teaching abilities by closely monitoring teaching methods and impacts and implementing viable changes to curriculum and teaching methods.
  • Initiated teaching implementing lesson plans and progressed to full-day teaching.
  • Collaborated with fellow teaching assistants and instructors to develop innovative teaching strategies and techniques.
  • Collaborated with fellow teaching assistants to develop and implement innovative teaching techniques, leading to increased student engagement.
  • Performed teaching duties as assigned by principal.
  • Improved academic performance by diversifying teaching techniques.

Education

Bachelor Of Science - Business Administration( Management)

Ghana Technology University College
Accra, Ghana
11.2019

Higher National Diploma - Marketing

Koforidua Polytechnic
Koforidua
09.2011

WASSCE - Accounting

Labone Secondary School
Accra
06.2006

Skills

  • Customer support
  • Complaint handling
  • Data entry
  • Customer focus

Additional Information

Commendation:

Best Non sales staff for deposit mobilization - December 2020

Skills

  • Computer Proficiency
  • Problem-solving abilities
  • Customer Service

Certification

Chartered institute of Bankers, Ghana', June 2025: Ethics Certification Programme

UBA CX School of Excellence, March 2024: Basic Customer Experience Course

Security Awareness Training, March 2024: Data Protection and Handling

Customer Experience, Ghana, May 2023: Banking on Service

References

References available upon request.

Timeline

Funds Transfer Officer

UNITED BANK FOR AFRICA
09.2024 - Current

CASH OFFICER RELIEF

UNITED BANK FOR AFRICA
08.2024 - 08.2024

Customer Service Officer

United Bank For Africa
03.2022 - Current

Teller

United Bank For Africa
12.2017 - 02.2022

Self Employed

Personal
08.2013 - 01.2016

Teaching.

National Service Personnel-Saad Islamic School
10.2011 - 08.2012

Bachelor Of Science - Business Administration( Management)

Ghana Technology University College

Higher National Diploma - Marketing

Koforidua Polytechnic

WASSCE - Accounting

Labone Secondary School

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Alberta Animah Frimpong