Alberta Animah Frimpong
Accra
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Officer
United Bank For Africa
Accra, Ghana
03.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Provided primary customer support to internal and external customers.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
Teller
United Bank For Africa
Accra, Ghana
12.2017 - 02.2022
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Educated customers on use of banking website and mobile apps.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained accurate records of customer transactions in line with bank procedures.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Identified sales opportunities and referred customers to branch partners in financial services.
Self Employed
Personal
Accra
08.2013 - 01.2016
- Traded in beads and accessories
- Managed a small provision shop
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Teaching.
National Service Personnel-Saad Islamic School
Kenyase-Aberem
10.2011 - 08.2012
- Improved teaching abilities by closely monitoring teaching methods and impacts and implementing viable changes to curriculum and teaching methods.
- Initiated teaching implementing lesson plans and progressed to full-day teaching.
- Collaborated with fellow teaching assistants and instructors to develop innovative teaching strategies and techniques.
- Collaborated with fellow teaching assistants to develop and implement innovative teaching techniques, leading to increased student engagement.
- Performed teaching duties as assigned by principal.
- Improved academic performance by diversifying teaching techniques.
Education
Bachelor Of Science - Business Administration( Management)
Ghana Technology University College
Accra, Ghana 11.2019
Higher National Diploma - Marketing
Koforidua Polytechnic
Koforidua 09.2011
Skills
- Customer Support
- Complaint Handling
- Data Entry
- Customer Focus
- Problem-solving abilities
- Customer Service
Additional Information
Commendation:
Best Non sales staff for deposit mobilization - December 2020
Certification
UBA CX school of Excellence March 2024- Basic Customer Experience course
Security Awareness Training March 2024- Data Protection and Handling
Customer Experience Ghana May 2023- Banking on Service
Timeline
Customer Service Officer
United Bank For Africa
03.2022 - Current
Teller
United Bank For Africa
12.2017 - 02.2022
Self Employed
Personal
08.2013 - 01.2016
Teaching.
National Service Personnel-Saad Islamic School
10.2011 - 08.2012
Bachelor Of Science - Business Administration( Management)
Ghana Technology University College
Higher National Diploma - Marketing
Koforidua Polytechnic