Summary
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
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Alberta Akosua Quansah

Alberta Akosua Quansah

Cyber Security analyst
Adenta,AA

Summary

Dynamic professional with extensive experience in leadership roles at GCTU SRC, excelling in team collaboration and customer service. Proven expertise in technical support and network troubleshooting, driving successful initiatives and fostering productive relationships. Adept at resolving conflicts and enhancing operational efficiency, ensuring stakeholder satisfaction and engagement.

Work History

Vice President

GCTU SRC
Tesano
09.2024 - 09.2025
  • Collaborated with the executive team on major decisions regarding SRC initiatives.
  • Reviewed reports from the committees to assess progress towards assigned tasks.
  • Maintained relationships with management by attending meetings and responding promptly to inquiries or requests for students.
  • Supervised all committees as the ex officio member to ensure productivity.

Committee Member

GCTU Junior Members Disciplinary Committee
Tesano
06.2025 - 09.2025
  • Reviewed disciplinary cases to ensure fair and consistent decision-making.
  • Collaborated with committee members to develop guidelines for member conduct.
  • Conducted hearings to address violations of GCTU common laws, policies and procedures.
  • Attended meetings, listened to presentations and discussed various topics with other committee members.

Committee Member

GCTU Chaplaincy Board
Tesano
07.2024 - 09.2025
  • Collaborated with board members to develop strategic guidelines for religious bodies' community engagement.
  • Facilitated discussions on ethical practices within the GCTU.
  • Organized events that fostered collaborative dialogue and understanding among denominational groups.
  • Advocated for student needs in meetings, ensuring their voices were heard and respected.

IT Intern

Ghana Integrated Iron and Steel Development Corporation
Airport Residential Area
04.2025 - 05.2025
  • Maintained inventory records of hardware equipment used by the organization.
  • Participated in planning meetings with other departments regarding future IT projects.
  • Collaborated with development teams to embark on data backup.

IT Intern

Zoomlion Ghana Company Limited
Nmai- Dzorn
08.2024 - 09.2024
  • Installed, configured and tested hardware components such as routers, switches, firewalls and servers.
  • Inventory management
  • Provided feedback on changes needed in order to enhance existing applications or processes.

Chairperson

GCTU SRC Rescue Team
Tesano
12.2023 - 05.2024
  • Assisted in recruiting and admitting new students into GCTU.
  • Acted as a representative for the SRC at the Admissions and Recruitment Unit.
  • Resolved conflicts between team members professionally.

Deputy Chairperson

GCTU SRC WOCOM Committee
Tesano
12.2023 - 05.2024
  • Assisted the Women's Commissioner in recruiting female students into the Women's Commission
  • Assisted the Women's Commissioner in organizing programs to aid female students in realizing themselves as an important resource to contribute to the advancement of society

Mobile money agent

Waawolo Kash
Adenta
02.2021 - 05.2022
  • Developed customer relationships and ensured satisfaction with services.
  • Assisted customers with mobile money transactions and answered questions about products, pricing, availability, product uses, and credit terms.
  • Maintained accurate records of client interactions and transactions.
  • Responded promptly to customer inquiries and complaints in a professional manner.

Customer Service Representative

Jumia Ghana
Accra
10.2020 - 02.2021
  • Provided excellent customer service to resolve customer complaints promptly.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Engaged in conversation with customers to understand needs, resolve issues, and answer product questions.
  • Updated the system with order specifics, customer details, preferences, and billing information.

Education

Bachelor of Science - Information Technology

Ghana Communication Technology University
Tesano, Accra
11-2025

Diploma Information Technology

Lister Proffessional Institute
Legon, Accra
05-2019

WASSCE General Science

Nifa Senior High School
Adukrom, Akuapem
05-2018

BECE

Tower Hamlets International School
Nmai-Dzorn
06-2015

Skills

  • Technical support
  • Network troubleshooting
  • Customer service
  • Data backup
  • Hardware configuration
  • Help desk support
  • Teamwork and collaboration

Accomplishments

  • Highest marks in Microcomputer Systems and Applications, 2022

Languages

Akan

English

Ga (Beginer)

References

References available upon request.

Timeline

Committee Member

GCTU Junior Members Disciplinary Committee
06.2025 - 09.2025

IT Intern

Ghana Integrated Iron and Steel Development Corporation
04.2025 - 05.2025

Vice President

GCTU SRC
09.2024 - 09.2025

IT Intern

Zoomlion Ghana Company Limited
08.2024 - 09.2024

Committee Member

GCTU Chaplaincy Board
07.2024 - 09.2025

Chairperson

GCTU SRC Rescue Team
12.2023 - 05.2024

Deputy Chairperson

GCTU SRC WOCOM Committee
12.2023 - 05.2024

Mobile money agent

Waawolo Kash
02.2021 - 05.2022

Customer Service Representative

Jumia Ghana
10.2020 - 02.2021

Bachelor of Science - Information Technology

Ghana Communication Technology University

Diploma Information Technology

Lister Proffessional Institute

WASSCE General Science

Nifa Senior High School

BECE

Tower Hamlets International School

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Alberta Akosua QuansahCyber Security analyst