Alberta Akuetteh
Accra,Ghana
Summary
Talented Accounts Officer with experience in credit control, balance reconciliation and payroll processing. Completes tasks with focus and accuracy for reliable financial records. Keen problem-solver to minimise errors and maintain accounting order.
Overview
1
1
Language
1
1
Certification
7
7
years of post-secondary education
18
18
years of professional experience
Work history
Accounts Officer
RU Taxi
Accra, Ghana
2023.08 - 2026.06
- Contacted drivers with outstanding debts to arrange payment settlements.
- Followed up with defaulting drivers to facilitate payment recovery.
- Charged penalties to underperforming drivers while motivating them to improve performance.
- Inform team to retrieve cars of under performed drivers.
- Update system on the daily sales of drivers.
- Assisted colleagues in completing various assignments to ensure project deadlines were met.
Presiding Officer
Electoral Commission of Ghana
Accra, Ghana
2020.12 - 2020.12
Presiding Officer
Electoral Commission of Ghana
Accra, Ghana
2019.12 - 2019.12
Exhibition Officer
Electoral Commission of Ghana
Accra, Ghana
2019.09 - 2019.09
Officer – In- Charge
GN Bank, Anya Branch
Accra, Ghana
2018.08 - 2019.08
- Approved new account applications and verified scanned documents.
- Approved vouchers submitted by tellers for transaction verification.
- Unlocked and released cash to cashiers for daily transactions.
- Cross-checked cashiers' work at day-end to ensure accuracy.
- Compiled daily cash and monthly profit & loss reports to provide insights on financial performance
- Locked cash in vault and secured essential documents in safe room.
- Acquired new customers while resolving complaints to enhance customer satisfaction
- Executed general administrative tasks to support banking operations and address customer enquiries
Operations Officer
GN Bank, Dome Branch
Accra, Ghana
2016.09 - 2018.08
- Prepared daily cash and monthly profit & loss reports to inform financial decision-making.
- Unlocked and released cash to cashiers for daily operations.
- Approved tellers' vouchers after verifying accuracy and compliance.
- Called over to reconcile the previous day’s transaction and ensure it is accurate.
- Cross check of cashiers works at the end of the day.
- Locked of cash in the vault and any essential documents in the safe room.
- Managed administrative tasks for banking operations, promotions, and customer enquiries to streamline processes.
- Acquired new customers while addressing and resolving complaints to enhance customer satisfaction.
- Approval of New Accounts, scanned pictures.
Central Account Officer
GN Bank, Dome Branch
Accra, Ghana
2014.05 - 2016.09
- Called clients to verify account information and resolve discrepancies, reconciling daily manual General Ledger with banking system to ensure accuracy and completeness, investigating differences and implementing corrective actions.
- Maintained sundry creditors and debtor’s subsidiary ledger, reconciling the control account with the balance in the General Ledger.
- Prepared and submitted monthly reconciled schedules to manager, highlighting long outstanding issues requiring immediate attention.
- Processed approved payment requests promptly to maintain strong vendor relationships.
- Recorded daily entries, posting all vouchers into the system.
Customer Service Officer
GN Bank, Dome Branch
Accra, Ghana
2012.03 - 2014.05
- Provided customer care through effective communication and support.
- Attended to customer queries, investigated and resolved errors, printed statements, and established comprehensive customer records.
- Managed front office operations, including handling telephone inquiries to ensure efficient customer service.
- Markets/promotes bank products and services through interviewing customers to obtain information and explain available financial services such as savings, current accounts and fixed deposits
- Recorded and input customer account information accurately into system to maintain up-to-date records.
Mobil Banker & Coordinator
GN Bank, Dome Branch
Accra, Ghana
2011.09 - 2012.03
- Manages and oversees account opening process and ensures that daily deposits are submitted by field cashiers.
- Trained field cashiers on effective cash handling techniques to minimise errors and improve transaction accuracy.
- Accompanied field cashiers on customer visits and conducted independent visits to verify customer balances, enhancing trust and accuracy.
- Oversaw daily operations of field cashiers to ensure adherence to cash management protocols.
Customer Service (National Service)
Ghana Commercial Bank
Accra, Ghana
2009.07 - 2011.02
- Interacted face to face with customers to address and resolve complaints, enhancing customer satisfaction.
- Acquired new customers by effectively solving their problems and providing tailored service.
- Processed customer deposits and cash withdrawals promptly, ensuring accurate transactions and customer trust.
- Processed cheque deposits for customers with immediate credit to their accounts
- Requisition and issue of ATM cards, savings cards and cheque books.
- Account opening and closure (knowing your customer)
- Updating signatories, pictures and others.
- Scanning and linking of customers' pictures and signatories.
Internship
Labone Senior High School
Accra, Ghana
2008.01 - 2009.01
- Developed strategies to enhance experiential learning and stimulate self-activity among students.
- Also studied the effective managing of students with exceptional cases.
- Researched best practices for document handling in office administration to improve organisational efficiency.
- Investigated documentation processes used in inventory management to support streamlined operations.
Education
BED - Social Studies & Economics
University Of Education, Winneba
Central Region 2005.01 - 2009.01
Senior Secondary School Examination Certificate -
Mfantsiman Secondary School, Cape-Coast
Central Region 2001.01 - 2004.01
Skills
- Accounts Payable and Receivable (AP/AR)
- Financial reconciliation
- Payroll management
- Invoicing
- Cash handling
- Bank deposit coordination
- Microsoft Excel
- Microsoft Office skills
- Customer relations
Certification
- Certificate of Achievement in Internet and Computing Core (IC3) June 2004
- National service scheme certificate 2010 - 2011
REFERENCES
- Winifred, Amo-Mensah, Manager, 024-4884627, UMB
- Jacqueline, Osabutey, Auditor, 024-3902239, Ghana Audit Service
PROFILE
- Ability to think critically and creatively
- Proficient in developing relationship with customers
- Have the ability and self-confidence to adapt to changes
- Curious and always desire to learn.
- Committed to work, results oriented, respect for diversity and a drive for results
- Strong rapport- building skills
- Hardworking, goal- oriented, highly competent and team player.
Languages
English
Intermediate
Timeline
Accounts Officer
RU Taxi
2023.08 - 2026.06
Presiding Officer
Electoral Commission of Ghana
2020.12 - 2020.12
Presiding Officer
Electoral Commission of Ghana
2019.12 - 2019.12
Exhibition Officer
Electoral Commission of Ghana
2019.09 - 2019.09
Officer – In- Charge
GN Bank, Anya Branch
2018.08 - 2019.08
Operations Officer
GN Bank, Dome Branch
2016.09 - 2018.08
Central Account Officer
GN Bank, Dome Branch
2014.05 - 2016.09
Customer Service Officer
GN Bank, Dome Branch
2012.03 - 2014.05
Mobil Banker & Coordinator
GN Bank, Dome Branch
2011.09 - 2012.03
Customer Service (National Service)
Ghana Commercial Bank
2009.07 - 2011.02
Internship
Labone Senior High School
2008.01 - 2009.01
BED - Social Studies & Economics
University Of Education, Winneba
2005.01 - 2009.01
Senior Secondary School Examination Certificate -
Mfantsiman Secondary School, Cape-Coast
2001.01 - 2004.01