ALBERT ODOOM
Kumasi
Summary
Experienced with network management, system administration, and technical support. Utilizes in-depth knowledge of IT systems to maintain and improve infrastructure performance. Strong understanding of troubleshooting techniques and system optimization, ensuring reliable and efficient IT operations.
Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development.
Overview
21
21
years of professional experience
Work History
Administrative IT Officer
National Health Insurance Authority
01.2009 - Current
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Maintained 24/7 availability for critical system support issues ensuring minimal disruption to day-to-day operations.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
- Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization''s IT landscape.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
Sales Assistant
Raftco Ghana Ltd.
01.2004 - 12.2008
- Advising and Serving Customers
- Processing Payments
- Assisting Customers in order to help them find what they need
- Ensuring Stock Levels are Maintained
- Promoting Store Cards or Special Offers
- Providing Customers with information on pricing and product availability
- Arranging window displays
Education
Bachelor of Science - Information Technology
Blue Crest College (University of Education Winneba)
Kumasi, Ghana01.2014
Professional Diploma - Information Technology
NIIT
01.2012
SSCE -
Kumasi Anglican Secondary School
01.2002
Skills
- Database administration
- Microsoft Excel
- Verbal communication
- Critical thinking
- Strong problem solver
- Research
- Microsoft Office Suite
- ITIL framework
- IT asset management
- Network administration
- Cybersecurity expertise
- IT service management
- Technical troubleshooting
Personal Information
- Nationality: Ghanaian
- Marital Status: Married
Hobbies and Interests
- Reading
- Music
- Football
Attributes
- Proven skills in leadership and ability to master new concepts and convey them to others
- Excellent organizational, planning, leading and inspiring others
- Strong analytical, communication and interpersonal skills
- Very initiative, ability to adapt to changes in organization environment
- Ability to correct, maintain or build upon performance
- Ability to identify and evaluate alternative solution to problems
- Result oriented person who has the ability to serve in various capacities at all levels.
- Manage time efficiently through effective planning and prioritization of work load to meet deadlines
Languages
English
Upper intermediate (B2)
Timeline
Administrative IT Officer
National Health Insurance Authority
01.2009 - Current
Sales Assistant
Raftco Ghana Ltd.
01.2004 - 12.2008
Bachelor of Science - Information Technology
Blue Crest College (University of Education Winneba)
Professional Diploma - Information Technology
NIIT
SSCE -
Kumasi Anglican Secondary School
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