Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Interests
MOVIES, BASKETBALL,FOOTBALL
Additional Information
Timeline
Generic

Albert Fritzal Abban

Banker
Kumasi

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
1
1
Language

Work History

Deposit Coordinator

Pan-African Savings and Loans
Kumasi
09.2015 - Current
  • Gathered and organized materials to support operations.
  • Entered data, generated reports, and produced tracking documents.
  • Coached DMO's through day-to-day work and complex problems.
  • Utilized proactive communication abilities to resolve employment-related disputes.

· Coordination of branch deposit collections to grow Branch savings balance and active account base.

· Ensure adequate availability of tools/equipment for agents.

· Coordinate the execution of Deposit Mobilisation campaigns.

· Support in planning and implementing sales promotions to enhance the visibility of the branch and also our products.

· Regular reporting on the branch deposit performance.

· Regularly monitor agents on the field to improve customer satisfaction and reduce fraud.

Education

Bachelor of Science - Marketing

GHANA BAPTIST UNIVERSITY COLLEGE
09.2013 - 09.2017

Skills

Document management

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Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Supervised team 6 staff members.
  • Resolved product issue through consumer testing.
  • Increased sale 80% by developing new marketing initiatives.
  • Recruited and developed 6 new sales professionals.

Software

MS Office, Powerpoint, Intranet, Internet,Event organization, Selling and negotiation

Interests

Reading, Researching into new technogies and ideas, Jogging and gym exercise

MOVIES, BASKETBALL,FOOTBALL

Action movies, Animation and every form of sports.

Additional Information

2018 to date best Department - DEPOSIT.

2012-2014

*Awarded all-time best deposit agent

*Excellent and Unique customer relationship Officer

*Best Agent - (NUMBERS)

*Service star 2012-2014

Timeline

Deposit Coordinator

Pan-African Savings and Loans
09.2015 - Current

Bachelor of Science - Marketing

GHANA BAPTIST UNIVERSITY COLLEGE
09.2013 - 09.2017
Albert Fritzal AbbanBanker