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IT Support Specialist

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4+ years of working experience in Computer Networks, Information Security, Systems Deployments, and Network Support. Reliable network security consultant skilled in managing, maintaining, and securing IT systems and network configurations. Committed to ensuring smooth communication between staff, clients, and management. An exceptional leader with a great work ethic A professional security analyst LAN switching technologies Strong Knowledge of AD/DC, GPO management, and replication services. Expertise in File, SQL, and Exchange server management. Firewall configurations (SonicWALL, Sophos, Juniper, and Palo Alto) Strong knowledge of VLAN, OSPF, EIGRP, SSL VPN, Site-to-Site VPN, SHA1, Access-Lists, SMTP, IPsec. NAT and DNS. New technology research and testing. Problem solver and team player. Proficient with multiple penetration tools Hyper-V and VMWare expertise. Excellent in Network troubleshooting Strong knowledge of Server Infrastructure Experience with working with third-party vendors to accomplish project tasks. Knowledge of HIPAA regulations, PCI, NIST, ISO, and others Security standards. Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology. Clever IT Support Specialist develops innovative solutions to unforeseen issues. Competent systems manager for single or multi-site installations. Maintains optimal security through hands-on management of all hardware and software assets.

Results-driven IT Support Specialist with experience in providing top-tier technical support, project management, and effective site operations. Proven track record of delivering exceptional customer service and problem-solving expertise in both end-user and technical environments. Skilled in managing IT projects, optimizing site operations, and ensuring seamless technical functionality. Adept at translating complex technical concepts into user-friendly language.

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Provided technical support to users by troubleshooting hardware and software issues. Assisted in maintaining optimal system performance through effective problem-solving. Supported end-users in fast-paced environments while managing multiple tasks and ensuring high satisfaction levels.
Assisted in monitoring and troubleshooting network systems to maintain optimal performance. Supported team efforts in achieving operational goals through effective collaboration. Contributed to network analysis and system diagnostics to uphold high service standards.

With over 7 years of IT Support Specialist experience in maintaining computer hardware and software. My solid educational background and skills allow me to fit perfectly in a fast-paced, developing work environment in which I can implement my knowledge and support business technology.

Albert Boateng

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IT Support Specialist

IT Support Technician

Bachelor's Degree - Information Technology

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