ALBERT A.AYIVOR
Tema,AA
Summary
To work in a fast-growing institution that will utilize my qualified knowledge. I aspire to pursue excellence through hard work, training and integrity to enhance both my career objective and the achievement of your organizational goals.
Qualified IT Technician with solid background in IT field support. Proficient in troubleshooting complex technical issues and implementing effective solutions. Demonstrated expertise in system maintenance and customer service.
Professional with solid background in IT support, adept at diagnosing and resolving technical issues. Known for strong teamwork and reliable performance, adaptable to changing requirements. Skilled in network troubleshooting, hardware and software maintenance, and customer service. Valued for problem-solving abilities and effective communication, consistently delivering results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Field Support Technician
Grancana Company
Denu Ghana
01.2022
- Troubleshot hardware and software issues for end-users across multiple locations.
- Installed and configured operating systems and applications to enhance system performance.
- Provided technical support via phone, email, and in-person interactions to resolve user inquiries.
- Documented support processes and solutions in knowledge base for future reference.
Filling Room Flexipack Line Quality Officer
Nutri Foods Olam
Tema, Ghana
02.2025 - Current
· Oversee the daily activities of the packing line team, ensuring adherence to production schedules and quality standards.
· Train, mentor, and motivate packing staff to achieve optimal performance and foster a positive work environment.
· Monitor employee performance, provide feedback, and address any performance issues or conflicts.
· Monitor equipment and machinery to ensure they are functioning correctly and efficiently, coordinating maintenance and repairs as needed.
· Implement best practices for packaging operations to enhance efficiency, reduce waste, and improve overall productivity.
Quality Assurance Officer
Nutri Foods Olam
Tema, Ghana
01.2025 - Current
- Ensured the product is of high quality and standard
- In charge of the production visual processing defects
- Ensured the right net weights and quantities to prevent shortage
- Checking can quality based on specifications during production
- Working with technicians to resolve quality defects
- Ensuring commitment to food safety and food quality
- Ensure all cans produced meet the required standards
- Keep records of approved and defective units
Food Safety Officer
Marcell/Nutri Foods
Tema, Ghana
10.2021 - 12.2024
- Conducted routine inspections to ensure compliance with food safety regulations.
- Developed and implemented training materials for staff on food handling procedures.
- Collaborated with cross-functional teams to address food safety issues effectively.
- Assessed and improved food safety protocols to enhance operational efficiency.
- Preventing contamination, maintaining freshness, and minimizing waste
- Oversees the sampling process, trains personnel, and maintains proper documentation.
- Identify and resolve any product related issues or challenges that may arise during the production process.
- Ensuring accurate and representative samples are collected and handled throughout the production process to finished products.
Desk Clerk
Grancana Woodworks
02.2014 - 01.2015
- Answering of phone calls
- Keeping records and entering of data
- Attending to customer complaints and needs
Education
Professional Diploma - System Engineering
IPMC
01.2020
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Business St James Business College
01.2013
Skills
- Monitoring existing systems, Managing and monitoring all installed systems and infrastructure
- Monitoring the operations of an organization’s computer network, hardware, software, and operating systems
- Monitoring system performance and troubleshoot errors to provide clients with uninterrupted access and services
- Good communication, customer service, time management and teamwork
- Remote support
- Network configuration
- Wireless networking
- Hardware installation
- Security protocols
- Data recovery
- Mobile device management
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving
- Microsoft windows and office
- Excellent communication
- Effective communication
- Relationship building
- Friendly and patient
Certification
COURSES / CERTIFICATIONS
Trained Quality Officer (TQO)
10/2021-01/2025
Professional Diploma in Computer System Engineering (P Dip.CSNE)
Certified Computer Hardware Technician (CHT)
Intercom Programming and Manufacturing Company (IPMC)
2019-2020
MultiChoice Installer
02/2013 - Present
SOME HIGHLITED COURSES
CompTIA A+
CompTIA N+
PERSONAL DETAILS
English, Ewe and Twi
Timeline
Filling Room Flexipack Line Quality Officer
Nutri Foods Olam
02.2025 - Current
Quality Assurance Officer
Nutri Foods Olam
01.2025 - Current
IT Field Support Technician
Grancana Company
01.2022
Food Safety Officer
Marcell/Nutri Foods
10.2021 - 12.2024
Desk Clerk
Grancana Woodworks
02.2014 - 01.2015
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Business St James Business College
Professional Diploma - System Engineering
IPMC
References
Samuel Ricky, Yeboah, IPMC Tutor
Tel: 0243769766
Mr. Christian Guy Salakpi
Recipe Controller (Nutri Foods/Olam)
Tel:0242913298
Mr. Edmund Baffour
Seam Analyst (Nutri Foods/Olam)
Tel:0243282154
Hobbies and Interests
Reading, Computing, Researching, Painting, Languages
PERSONAL COMPETENCIES
- Ability to work in a fast-paced environment to set deadlines
- Excellent oral and written correspondence with an exceptional attention to detail
- Highly organized with a creative flair for project work
- Enthusiastic self-starter who contributes well to the team
- Highly innovative and exquisite organizational skills
SOME HIGHLITED COURSE
- CompTIA A+
- CompTIA N+
Reading, Computing, Researching, Painting
Despite some 40 years where technology was so difficult to practice yet still we have the difficulties of using the internet for positive impact. There must be an advance way of handling the global standard of using the internet to educate the Gen Z system of doing things. My research was based critically on how the new generation is using the internet and how the internet providers are taking advantage of this information and how useful it is for the Gen Z. It is a global challenge and we have to focus on how to educate the new generation on how to use the internet positively.