Albert Armah-Otoo
Winneba,CP
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments with a positive attitude, always willing to take additional responsibilities to achieve organizational goal .
Overview
11
11
years of professional experience
Work History
Administrative Assistant
UEW
10.2012 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Received and sorted incoming letters and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Education
MBA - Human Resources Management
UEW
Winneba04.2021
BBA - Human Resources Management
UEW
Winneba07.2018
Skills
- Document Control
- Bookkeeping
- Proposal Writing
- Minute Taking
- Spreadsheet Management
- Clerical Support
- Office Administration
- Scheduling
- Data Entry
- Letter preparation
- Meeting planning
- Report Writing
- Filing
- Reception oversight
- Technical Support
- Supervising staff
- Reading Comprehension
- Risk Management
- Records Management
- Documentation and Recordkeeping
Timeline
Administrative Assistant
UEW
10.2012 - Current
MBA - Human Resources Management
UEW
BBA - Human Resources Management
UEW
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