ALBERT AFARI
Accra-North
Summary
Strategic business leader with 10+ years of experience in ICT, business development, and operations. Demonstrated ability to drive business growth and improve commercial performance. Skilled in building and leading high-performing teams to achieve organizational goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Manager, Sales & Business Development
ComSys Ghana Ltd
11.2024 - Current
- Lead commercial strategy, driving growth across data center and connectivity services.
- Oversee annual budget of sales/BD unit; ensure financial targets and KPIs are achieved.
- Manage high-value partnerships and foster strategic alliances for market expansion.
- Conduct regular market analysis and apply insights to drive innovation and positioning.
- Provide leadership across cross-functional teams; oversee project delivery and client success.
- Develop talent plans, coach and mentor teams, and ensure a culture of performance.
Unit Head, Sales & Business Development
ComSys Ghana Ltd
07.2021 - 10.2024
- Managed top 60 strategic accounts, generating GHS120,000+ monthly through upselling/cross-selling.
- Led business development team to achieve monthly KPIs of GHS205,000.00
- Developed quarterly commercial strategies; secured public/private sector ICT tenders.
- Strengthened client satisfaction through service quality surveys and active engagement.
- Championed first-time resolution metrics for Helpdesk Team (80% FTR within SLAs).
Unit Head, Customer Care
ComSys Ghana Ltd
11.2014 - 06.2021
- Created and managed service-level agreements and customer engagement strategies.
- Oversaw proposal generation and pricing for WAN, Cloud, UC, and VAS.
- Built and mentored a dynamic service support team; ensured SLA compliance and customer retention.
- Managed Ka VSAT hub operations and Tier 2 enterprise service activation.
Records Personnel
Driver & Vehicle Licensing Authority (DVLA)
Tema
11.2012 - 10.2013
- Ensured accurate documentation while streamlining license renewals and replacement of expired or missing licenses at Tema Officer
IT Instructor & Sales Head
Alphafran Computer Training Centre
Ho, Volta Region
08.2003 - 05.2009
- Delivered IT and network training to enhance user proficiency.
- Developed and supported sales initiatives to drive revenue growth.
- Provided technical support for students and corporate clients, resolving issues efficiently.
- Designed promotional content tailored for diverse audiences, increasing engagement.
- Built life-long learning skills and strong study habits in students to help each prepare for higher-level education.
- Cultivated collaborative and innovative learning environment to meet each student's unique educational needs.
Education
Master of Science - Procurement & Supply Chain Management
Kwame Nkrumah University of Science & Technology
Kumasi, Ghana02.2021
Bachelor of Science - Quantity Surveying & Construction Economics
Kwame Nkrumah University of Science & Technology
Kumasi, Ghana06.2016
Higher National Diploma - Building Technology
Ho Technical University
Ho, Volta Regional06.2012
Skills
- Strategic business planning
- Sales growth and revenue
- Team leadership and development
- Business process optimization
- Stakeholder engagement
- Regulatory compliance
- Client relationship management
- IT and telecom strategy
- IT procurement and supply
- Customer satisfaction
- Partnership management
- Project management
- Data-driven decision making
Certification
- MCIPS, Chartered Institute of Procurement and Supply
- ISO 27001:2013 Lead Auditor, BSI, 07/01/2019
- Ethical Procurement & Supply, Chartered Institute of Procurement & Supply, 11/01/2024
- Effective Negotiation Skills, Management Development, & Productivity Institute (MDPI), 05/01/19
- Managerial Leadership Skills, Management Development, and Productivity Institute (MDPI), 05/01/17
- CRM, University of Ghana Business School, 03/01/2017
Awards And Leadership Roles
- Outstanding Employee/Core Values Hero, 2021, ComSys Ghana Ltd
- President, Students’ Representative Council, 2011/2012, Ho Technical University
- Vice President, PESAG, 2010/2011, Ho Technical University Chapter
Technical And Business Tools
- Sage Accounting
- Salesforce CRM
- Issuetrack
- HelpDeskPlus
- Microsoft Suite (Excel, Word, Access, PowerPoint, Publisher)
- CorelDraw
- Networking & ICT Infrastructure Tools
Key Career Achievements
- Spearheaded a GHS 6 million sales achievement in 12 months at Comsys Ghana Limited through profitable client acquisitions and account retention.
- Designed and implemented pricing models for high-impact national initiatives, including PAPSS connectivity, Ghana Card verification, and national VPN infrastructure.
- Attained 68% gross margin on strategic sales accounts, exceeding profitability benchmarks.
- Recognized as 'Core Values Hero' in 2021 for excellence in leadership and performance at ComSys Ghana Ltd.
Accomplishments
- • Outstanding Employee/Core Values Hero (2021) – ComSys Ghana Ltd
• President, Students’ Representative Council (2011/2012) – Ho Technical University
• Vice President, PESAG (2010/2011) – Ho Technical University Chapter
References
Raymond Folley
Head, Operations
YAFIB
Mobile: + 233 (0) 244303058
Email: rfolyte@gmail.com
Timeline
Manager, Sales & Business Development
ComSys Ghana Ltd
11.2024 - Current
Unit Head, Sales & Business Development
ComSys Ghana Ltd
07.2021 - 10.2024
Unit Head, Customer Care
ComSys Ghana Ltd
11.2014 - 06.2021
Records Personnel
Driver & Vehicle Licensing Authority (DVLA)
11.2012 - 10.2013
IT Instructor & Sales Head
Alphafran Computer Training Centre
08.2003 - 05.2009
Master of Science - Procurement & Supply Chain Management
Kwame Nkrumah University of Science & Technology
Bachelor of Science - Quantity Surveying & Construction Economics
Kwame Nkrumah University of Science & Technology
Higher National Diploma - Building Technology
Ho Technical University
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