AKYAA AGYEMANG-OFORI
LEGON
Summary
A driven administrative support specialist with strong adaptability skills, results oriented and passionate about impactful work. Capable of working independently or collaboratively to achieve organizational goals and objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrator and Patient Services Coordinator
The Brain And Sleep Medical Center
Abokobi, Accra
05.2023 - 08.2024
- Supported the general manager of the facility in the day-to-day running of the business.
- Served as a liaison between patients/clients and internal staff and facilitated interdepartmental communication.
- Updated and maintained patients' health records while adhering to strict confidentiality protocols.
- Managed scheduling and coordination of patient appointments, referrals and follow-ups.
- Handled outbound and inbound calls between internal and external stakeholders, providing support and responding to information requests.
- Prepared correspondence, reports, memos, emails and other documents as requested by management staff.
- Organized and managed internal and external company meetings, including agenda planning and minutes development.
- Facilitated reduction in late arrivals and no show rates of patients/clients by implementing timely and effective reminders, flexible scheduling options and follow up communication.
- Optimized operations by introducing an online client inquiry form to streamline administrative procedures, improve service delivery and for data collection to aid in company decision making.
- Assisted company executives diary management, calendaring, travel planning, event organization and logistics coordination.
Project Assistant
The Ghanaian Genome(GhGenome) Project, West African Genetic Medicine Center
University Of Ghana, Legon
02.2022 - 01.2023
- Contributed to successful project outcomes by providing administrative support for the everyday running of the project.
- Liaised with internal and external stakeholders in coordination with the projects officer to ensure follow-up and execution of planned activities.
- Assisted with project research by sourcing vital information on the culture and heritage of select tribes in Ghana through online searches, articles, and site visits to support content for public lecture presentations.
- Responsible for planning and facilitating project virtual meetings, including developing the agenda, scheduling, sending out invites and reminders, and creating and distributing meeting minutes.
- Conducted searches using sources such as the internet to support project related decision making, as well as establishing contacts for travel and accommodation.
- Adhered to established standards and schedules by ensuring work quality and timely delivery.
Intern
Public Affairs Directorate, University Of Ghana, Accra
01.2018 - 10.2020
- Provided ushering and coordination support during University events such as congregation ceremonies.
- Provision of information to students, staff, and the public as well as general support to visitors at the information center.
- Handling of sales and stock keeping of University of Ghana Souvenirs at the Information center.
- Assisted in general clerical work such as phone communication, data entry, and filing of documents.
- Assisted in managing the internal and external mailing system of the university.
National Service Person
University of Ghana, Physical Development /Municipal Services Directorate
Legon Accra
09.2016 - 08.2017
- Assisted in general clerical work such as phone communication, data entry, as well as sorting and filing of documents.
- Assisted in organizing and maintaining organizational records and archival system.
- Served as first point of contact to customers, attended to requests/complaints, and provided support.
- Handling of various other administrative requests and queries.
Education
Bachelor of Arts - Information Studies With Psychology
University Of Ghana
Legon- Accra03.2021
Master Of Business Administration(In Progress) - Health Services Management
University of Ghana
Legon Accra Skills
- Learning/adaptability
- Attention to detail
- Teamwork
- Administrative/Project support
- Information Gathering
- Coordination
- Scheduling
- Health Information Exchange
- Client Relations
Certification
Short Course in Microsoft Office and Basic Concepts in Windows OS at IPMC East Legon Branch. Jan-April 2019.
Hobbies
- Reading
- Writing
- Solving brain teasers
- Listening to music
Affiliations
- Graduate Research Fellow at The West African Genetic Medicine Center, Accra, Ghana.
Timeline
Administrator and Patient Services Coordinator
The Brain And Sleep Medical Center
05.2023 - 08.2024
Project Assistant
The Ghanaian Genome(GhGenome) Project, West African Genetic Medicine Center
02.2022 - 01.2023
Intern
Public Affairs Directorate, University Of Ghana, Accra
01.2018 - 10.2020
National Service Person
University of Ghana, Physical Development /Municipal Services Directorate
09.2016 - 08.2017
Bachelor of Arts - Information Studies With Psychology
University Of Ghana
Master Of Business Administration(In Progress) - Health Services Management
University of Ghana