Akwasi Amoako
Kumasi
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Driven customer service professional with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Executive
Startimes Systems Limited
10.2016 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
Quality Assurance Officer -National Service Person
Komfo Anokye Teaching Hospital
10.2014 - 09.2015
- Developed training programs for employees to enhance their understanding of quality assurance principles and practices.
- Resolved issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
- Conducted evaluations to identify weak areas and identify problematic issues while promoting corrective methods.
- Facilitated effective communication between departments regarding quality matters, fostering a collaborative working environment.
- Monitored activities and supporting systems to meet compliance regulations.
- Championed a culture of excellence throughout the organization by consistently emphasizing the importance of high-quality workmanship in all aspects of production operations.
Marketing Intern
Eden Financial Service
07.2013 - 08.2013
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Collaborated with team members to help expand marketing channels.
- Participated in brainstorming meetings to develop marketing collateral.
- Sat with marketing team members to learn new tasks and determine best tactics for solving challenges.
- Conducted market research to identify target audiences and optimize marketing efforts.
- Supported sales team by creating eye-catching promotional materials for client presentations.
- Assisted in the planning and execution of successful product launch events.
Sales Officer (Intern)
Vanguard Life Assurance
07.2012 - 08.2012
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about insurance policies.
- Boosted sales performance by identifying and targeting high-potential leads.
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Researched target market and identified customers' unique needs to suggest suitable products.
- Provided exceptional pre-and post-sales support, ensuring client satisfaction at all stages of the process.
Teacher
Mandela Preparatory School
10.2007 - 09.2011
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Graded and evaluated student assignments, papers, and course work.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
Education
Bachelor of Science - Marketing
06.2019
- Bachelor of Science in Marketing,department honors
- 3.8 GPA
- Dissertation: The Effectiveness Of Advertising Influencing The Customer Choice Of Herbal Medicine, A Case Study Of Adutwumwaa herbal
Higher National Diploma - Marketing
07.2015
- HND in Marketing, department honors
- 3.8 GPA
- Industrial Internship,Eden Financial Service, Completed 2013
- Industrial Internship, Vanguaurd Life Assurance, Completed 2012
- Dissertation: The effectiveness Of Distribution In winning And Maintaing Customer Loyalty (A Case Study Of Adutwumwaa Herbal Industry)
Skills
- Team Collaboration
- Customer Engagement
- Customer Relationship Management
- Complaint Handling
- Client Engagement
- Relationship Building
- Technical Support
Languages
English
Advanced (C1)
Certification
- Bachelor of Science in Marketing (KNUST).
- Higher National Diploma in Marketing (KsTU).
- Professional in Hardware And Networking (IPMC)
Additional Information
- Computer Literate with proficient knowledge in Microsoft Word, Excel , Powerpoint and the Internet.
- Interest in football, music and reading
References.
- Rev. Joshua Ahiaba
Reverend Minister
Dream City Chapel
0244704851
- Dr. Samuel Afriyei
Senior Lecturer
Kumasi Technical University
0244619248
- Mrs. Akofa Banson
General Manager.
Startimes Systems Limited
0244814446
Instrumentation
- Drummer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Executive - Startimes Systems Limited
10.2016 - Current
Quality Assurance Officer -National Service Person - Komfo Anokye Teaching Hospital
10.2014 - 09.2015
Marketing Intern - Eden Financial Service
07.2013 - 08.2013
Sales Officer (Intern) - Vanguard Life Assurance
07.2012 - 08.2012
Teacher - Mandela Preparatory School
10.2007 - 09.2011
Kwame Nkrumah University Of Science And Technology - Bachelor of Science, Marketing
Kumasi Technical University - Higher National Diploma, Marketing
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