Akwasi Afriyie
Accra
Summary
An experienced and well maintained professional having ample amount of knowledge in the Banking sector and seeking an opportunity in the organization to use my skills and be able to contribute to the firm for which I am working. I will put my best effort to learn the company's policies and make better decisions in the favour of the company.
Having 18+ years of experience in the field of Retail banking Providing solution to customer’s business problems. Cross selling of the bank's products to the customers and giving them after sales service. Providing banking solutions to the rising needs of the customers.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Branch Manager
Soceite Generale Ghana PLC
Kumasi
06.2017 - Current
- Maximize team performance through effective coaching, leadership, and employee management skills.
- Motivation of staff through appropriate recognition schemes.
- Working with branch team, motivating them to achieve sales and service objectives through in-branch development activities, and providing feedback to the team.
- Implement customer-oriented organization to increase SG Ghana customer base.
- Implement strategies to increase the loyalty of existing customers and reduce dormant customers.
- Address customer concerns and/or complaints swiftly and effectively to provide excellent customer service and ensure that all id guidelines are met, protecting customer privacy and reducing exposure to losses.
- Controlled the delinquency for potential 1 to 60 day past due accounts, under direct supervision.
- Ensuring strict compliance of Anti-Money Laundry policies.
- Vetting of all credit applications and attachments and recommend these for approval.
- Managing staff attendance for optimum service provision and ensuring that branch staff meetings are properly organized and monitored.
- Adhere to regulatory and compliance standards and manage risk prudently.
Deputy Branch Manager
HFC Bank
Asankragua
02.2015 - 05.2017
- Responsible for reconciling the branch GLs and proofing them.
- Assists with administering deposit regulations.
- Provide support to the Branch Manager in the execution of his role as a business developer.
- Maintains the assets of the branch and ensure that they remain in good working condition.
- Maintains a fraud free operations department.
- Adheres to all operational procedures and policies of the Bank.
- Reduce error rates and operational losses by monitoring work quality and daily reports investigating errors and making changes or request IT enhancements.
- Responsible for ensuring outstanding customer relations and high sales, as well as imbibing the bank’s service culture in all operations staff members through personal coaching.
- Ensuring regulatory and internal policies and procedures are complied with.
- Monitoring customer and internal stakeholder satisfaction and identifying and implementing improvements to enhance this.
- Ensures the management of all operational risk in accordance with risk policy and an appetite for operational risk. Ensuring that Bank of Ghana reporting to is submitted on issues relating to compliance.
Credit Officer/ Business /Relationship Officer
HFC Bank
Kumasi
03.2011 - 01.2015
- Administer the company's credit management to ensure compliance of policy, adequacy of security and documentation and maintenance of the loan portfolios quality and profitability.
- Respond to customer needs by delivering of friendly, efficient service and accurately processing various financial transactions.
- Prospecting for new business for the bank.
- Building lasting relationship with customers of the bank.
- Writing credit proposals.
- Implementing credit committee’s decision in respect of credit approvals leading to disbursement of facilities for customers.
- Monitoring or managing customers account.
- Ensuring that customers regularly service their loans facilities on schedule.
- Recovering non-performing facilities.
- Preparation of monthly reports for management.
- Managing over 500 individual and corporate active accounts at the Branch.
Customer Service Officer
HFC Bank
Tamale
09.2007 - 02.2011
- Setting up new accounts in the system.
- Handles customer’s complaints.
- Attends to customer’s enquiries.
- Processing customer’s cheque book and ATM Card request.
- Ensures safe keeping of customer’s uncollected cheque books and ATM cards.
- Ensures that accounts opened register tallies with the system’s record.
- Cross selling the banks products to existing customers and prospective customers.
Back Office Staff
HFC Bank
Tamale
09.2007 - 02.2011
- Call over of the previous day’s transactions to ensure that they are in order.
- Processing cash for evacuation to the bank’s main evacuation branch.
- Performing monthly snap checks.
- Passing inter – branch transactions.
- Scheduling cheques for clearing.
ATM Custodian
HFC Bank
Tamale
09.2007 - 02.2011
- In charge of loading cash into Automated Teller Machine.
- Reconciliation of ATM Cash Account.
- Preparing ATM Cash Account reconciliation report to E-banking Department.
- Coordinating with E-banking Department to ensure that the ATM is in service always.
- Help investigate any theft case report through the use of ATM.
National Service
Ghana Commercial Bank
Tafo
11.2005 - 11.2006
Education
Bachelor of Arts - Political Science, Philosophy
University of Ghana
LegonW.A.E.C - Accounting
Wesley Day Sec. Sch
Certification
- Credit Administrator Programme, National Banking College-Accra, 2009
- Energy Risk Professional Programme (ERP), National Banking College-Accra, 09/01/09, 06/30/10
- SME Lending, National Banking College-Accra, 06/01/11
- Lending to Importers and Exporters, National Banking College-Accra, 10/01/12
- Retail Banking Services in Ghana, National Banking College-Accra, 07/01/13
- Risk in Energy Banking, National Banking College-Accra, 04/01/14
- Strategic Marketing for Bankers, National Banking College-Accra, 02/01/15
- Risk Management for Retail Branch Managers, National Banking College-Accra, 03/01/15
- Effective Branch Management, National Banking College-Accra, 07/01/15
- Exceptional Customer Care, Always!(I), Ex Sellers International-Accra, 2010
- Exceptional Customer Care, Always!(III), Ex Sellers International-Accra, 2010
Accomplishments
- Awarded for Best Staff at Tamale branch in 2010
- Awarded for Exceptional performance/conducts at Kumasi Magazine branch in 2013.
- Played a major role in the supervision of the transition of Three (3) branches and five (5) agencies of Societal General Ghana to HFC Bank Ghana in the western region of Ghana from October to December 2013.
Personal Information
- Date of Birth: 09/28/80
- Nationality: Ghanaian
- Marital Status: Married
- Place of Birth: Ashanti Region
References
Available on Request
Languages
- English
- Twi
Home Town
Apenkra, Ashanti Region, Ghana
Personal Qualities
- Results oriented personality with strong planning.
- Ability to work with little supervision.
- Ability to learn quickly on the job and a team player.
- Ability to work for long hours as and when necessary.
- Self motivated person and ability to meet deadlines.
- Delivered very high employee satisfaction in the last job
- Good aptitude of keeping a track of all the required documents and getting the tasks completed on time.
- Good knowledge of all the basic software used in the banking sector.
- Good communicative skills with a high convincing ability.
- Ability to build strong professional relationship with potential customers
- Versatile in Ms Word, Ms Excel, GLOBUS T24 & R13, FLEXCUBE, Delta and well vested in the use of the Internet.
Languages
English
Advanced
C1
Timeline
Branch Manager
Soceite Generale Ghana PLC
06.2017 - Current
Deputy Branch Manager
HFC Bank
02.2015 - 05.2017
Credit Officer/ Business /Relationship Officer
HFC Bank
03.2011 - 01.2015
Customer Service Officer
HFC Bank
09.2007 - 02.2011
Back Office Staff
HFC Bank
09.2007 - 02.2011
ATM Custodian
HFC Bank
09.2007 - 02.2011
National Service
Ghana Commercial Bank
11.2005 - 11.2006
Bachelor of Arts - Political Science, Philosophy
University of Ghana
W.A.E.C - Accounting
Wesley Day Sec. Sch