Akosua Adofowaah Addo
Accra
Summary
Energetic, personable and dedicated to team-driven environment. Offering superb work ethic and motivated, service-driven personality. Looking for an exciting role as a crew member with the most awarded airline in the world.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Securities And Exchange Commission
09.2018 - 12.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
- Liaised between clients and vendors and maintained effective lines of communication.
Customer Service Representative
Omni BSIC Bank
05.2016 - 06.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
Education
Bachelor of Arts - Economics
University of Ghana Legon
Legon, Accra11.2018
Skills
- Desire to serve
- Great teamwork and collaborative skills
- Excellent written and verbal communication
- Physical Stamina
- Excellent interpersonal skills
- Flexible and adapts easily
Additional Information
Nationality: Ghanaian
Age: 27
Height: 1.69m
Weight: 59kg
Languages
English
Advanced (C1)
Timeline
Administrative Assistant
Securities And Exchange Commission
09.2018 - 12.2020
Customer Service Representative
Omni BSIC Bank
05.2016 - 06.2016
Bachelor of Arts - Economics
University of Ghana Legon
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