AKOSUA AGYEIWAA MENSAH
ACCRA,Ghana
Summary
Accomplished professional specializing in international relations, adult education, and customer service within banking and retail sectors. Proven expertise in retail banking credit options, consumer loans, and cash handling. Strong skills in wire processing and effective communication, both written and verbal. Focused on enhancing customer satisfaction and operational efficiency in financial services.
Overview
14
14
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Machine Operator
Bank of Ghana
Accra, Ghana
09.2019 - 01.2026
- Cedi Ambassador of the Bank of Ghana
- Authenticate suspect banknotes to support fraud prevention efforts.
- Conduct sorting of banknotes based on fitness criteria.
- Operate banknote processing machines to ensure smooth transactions.
- Utilise enterprise software for cash management operations.
- Collaborate effectively with supervisors, quality controllers, and security staff.
- Assist in proposing improvements to boost efficiency and minimise errors.
Back Officer
CAL Bank Private Banking Unit
Accra, Ghana
11.2018 - 08.2019
- Assisted with financial analyses to identify suitable funds transfer and cheque clearing methods.
- Responded to customer inquiries and issues following thorough research.
- Ensured confidentiality of client information at all times.
- Updated office process reports regularly.
- Maintained high-value profiles and portfolios for significant clients.
- Facilitated data processing for entries requiring authorisation.
Teller
CAL Bank, Private Banking Unit
Accra, Ghana
02.2016 - 10.2018
- Facilitated new account openings and business deposits.
- Provided programme and product information to new clients as requested.
- Assisted in proposing sales and promotional campaigns to expand client base.
- Ensured adherence to bank security policies and procedures in all transactions.
- Updated and maintained customer profiles on a regular basis.
Officer
CAL Bank, International Operations Department, National Service
Accra, Ghana
10.2014 - 08.2015
- Assisted with processing of inward remittances and transfers.
- Supported direct transfers and local and foreign payments.
- Aided customers in obtaining offshore drafts.
- Facilitated the issuance of letters of credit.
Administrative Assistant
CAL Bank, Cards and Electronic Banking Unit, Internship
Accra, Ghana
06.2013 - 08.2013
- Supported production and dispatch of cards.
- Assisted in addressing client complaints regarding cards and electronic banking.
- Managed documentation for production and performed general office duties.
Sales & Marketing Executive
CAL Bank, Derby Avenue Branch, Internship
Accra, Ghana
06.2012 - 08.2012
- Achieved 90 per cent of client target over the period.
- Supported daily marketing efforts to enhance deposit portfolio of bank.
- Facilitated account openings and documentation for new customers as client service personnel.
- Conducted filing of documents.
- Assisted in cheque clearing processes.
- Provided support for various tasks assigned by supervisors.
Education
Master of Arts - International Relations and Diplomacy
University of Ghana, Legon
Accra / Ghana 01.2022 - 08.2024
Bachelor of Arts - Psychology and Adult Education & Human Resource Studies
University of Ghana, Legon
Accra / Ghana 08.2010 - 06.2014
West Africa Senior Secondary School Certificate - General Arts
Wesley Girls’ High School
Cape Coast / Ghana 08.2006 - 05.2009
Skills
- International relations and diplomacy
- Adult education techniques
- Banking and retail customer service
- Retail banking credit options
- Consumer loan expertise
- Cash handling proficiency
- Wire processing skills
- Written and oral communication
Certification
- Human Resource Management Certificate, December 2010 - March 2011. Institute of Commercial Management (ICM-UK).
- Key/ Relevant Courses: Job Analysis, Job Description and Specification, Recruitment and Selection, Employees’ Welfare.
Languages
English , French and Twi
Beginner
References
References available on request.
Hobbies and Interests
Learning new things, traveling and listening to music.
Affiliations
- Member, Nouveau Face Haus, Empowerment Team, May 2011 - October 2011.
- Achievements: Organization of the 2011 Empowerment Summit, University of Ghana. Organization of the 2012 Career Fair, University of Ghana.
- Member, Nouveau Face Haus, Funding and Sponsorship Committee, January 2012 – June 2014.
- Member, Student Representative Council (SRC) Editorial Board, October 2012 – May 2013.
- Vice President, CAL Bank Ltd. National Service Personnel, October 2014 – August 2015
SEMINARS AND TRAINING
- Executive Corporate Training Program, October 2011-November 2011. Synergy Global HR Programs
- Key/ Relevant Courses: Customer Service Excellence, Executive Sales, Product Development, Corporate Grooming Sessions.
ADDITIONAL INFORMATION
Computer Skills: Proficiency with MS Office suite (esp. Word and Excel, PowerPoint)
Timeline
Master of Arts - International Relations and Diplomacy
University of Ghana, Legon
01.2022 - 08.2024
Machine Operator
Bank of Ghana
09.2019 - 01.2026
Back Officer
CAL Bank Private Banking Unit
11.2018 - 08.2019
Teller
CAL Bank, Private Banking Unit
02.2016 - 10.2018
Officer
CAL Bank, International Operations Department, National Service
10.2014 - 08.2015
Administrative Assistant
CAL Bank, Cards and Electronic Banking Unit, Internship
06.2013 - 08.2013
Sales & Marketing Executive
CAL Bank, Derby Avenue Branch, Internship
06.2012 - 08.2012
Bachelor of Arts - Psychology and Adult Education & Human Resource Studies
University of Ghana, Legon
08.2010 - 06.2014
West Africa Senior Secondary School Certificate - General Arts
Wesley Girls’ High School
08.2006 - 05.2009