Akosua Afriyie Agyemang
Accra
Summary
Dedicated to offering exceptional assistance to team members and clients. skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Ghana Customer Service Index
11.2023 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Receptionist
Hempire Agric Ghana Limited
10.2021 - 01.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
Bachelor of Science - Computer Science
GIMPA
Accra,Ghana.02.2026
Skills
- Product Knowledge
- Scheduling
- Appointment Scheduling
- Data Entry
Timeline
Customer Service Representative
Ghana Customer Service Index
11.2023 - 12.2023
Receptionist
Hempire Agric Ghana Limited
10.2021 - 01.2022
Bachelor of Science - Computer Science
GIMPA
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