Akorfa Mensah
Accra
Summary
Dynamic Quality Assurance Manager with a proven track record at Consolidated Bank Ghana, adept at implementing strategic initiatives that enhance operational efficiency. Skilled in analytical reporting and fostering strong team collaboration, I drive compliance and risk management while ensuring high standards in all processes. Committed to delivering innovative solutions that elevate organizational performance.
Overview
18
18
years of professional experience
Work History
Manager, Quality Assurance
Consolidated Bank Ghana
11.2020 - Current
- Maintain the Internal Control exceptions tracker and ensure closure of all open issues;
- Review all audit reports and follow-up to ensure resolution;
- Implement a strategic plan aimed at ensuring standardization across all departments and units;
- Review checklists and ensure they are up-to-date with new processes, policies and procedures;
- Design a risk profile of all Departments and Units forming a basis for frequency of reviews;
- Review reports received from officers and ensure open issues are resolved;
- Support Unit Head to plan and oversee reviews in accordance with laid down internal practices and processes as well as regulatory requirements;
- Implement the quality assurance processes ensuring continuous monitoring and improvement of the processes;
- Carry out project assurance reviews and report on any variations and follow-up with PMO to close any gaps identified during each project.
- Review audit reports and provide input and recommendations to findings;
- Provide practical, innovative and value-added solutions to issues identified and contribute to enhance the quality and effectiveness of the Bank's processes;
- Perform any duties assigned by Unit Head, Quality Assurance
Cluster Lead, Internal Control
Consolidated Bank Ghana
08.2018 - 11.2020
- Develop operations risk and control related strategic initiatives
- Oversee the administration and work programmes of the Control Officers in the Branch Control Unit of Internal Control department.
- Implement and take responsibility for the execution of regular Quality Assurance programs across all Operational activities in Retail Banking
- Coordinate the preparation and submission of reports to the Business Partner, Branch Control and Head, Internal Control
- Develop and monitor performance targets; both quantitative and qualitative for execution by the Control Officers in the Branch Control Unit.
- Review unusual transactions in the Core Banking Application, T24
- Assess the performance of Control Officers in the Branch Control Unit on a periodic basis to drive performance in focus areas.
- Review all Internal Audit findings and close gaps to minimize or eliminate repeat findings.
- Perform other duties that may be assigned from time to time
Team Lead, Compliance
The Beige Bank Ltd
05.2016 - 07.2018
- Collation, review and submission of Cash Transaction Report to Bank of Ghana
- Preparation and submission of Suspicious Transaction Report to Financial Intelligent Centre (FIC).
- Preparation of monthly Anti Money Laundering (AML) and Compliance report
- Review of loan applications to ensure clients meet all necessary requirements.
- Monitor that policies are applied consistently across business units.
- Monitor non-compliance issues and address them to the appropriate managers to be addressed.
- Maintain an understanding of relevant regulatory requirements to provide advice and guidance to the Head of Compliance to implement compliant policies and procedures
- Supervise the Compliance officers to carry out the various AML due diligence checks and general operational activities in the bank.
- Pre-audit of transactions before payments are made.
- Ensuring that suspense and Transit accounts are nilled on daily basis.
- Recruitment validation of prospective employees, including confirmation with guarantors of their consent before conclusion of the employment process.
- Review of new staff employment details prior to their confirmation.
- Post-review of all resigned staff to make sure that all necessary requirements are met before clearance
- Ensure that internal policies do not contravene current and/or proposed legislation, rules and regulations.
Compliance Officer
Beige Capital Savings and Loans
05.2014 - 04.2016
- Confirm that branches have conducted call over and same indicated in call over register.
- Ensure that transactions are posted to correct customer or bank GL/P&L accounts.
- Ensure that all suspense and Transit accounts (such as the cash in transit account) are brought to nil daily
- Check all the Income lines on the GL/P&L Movement report for any debit movement
- Review of inward and outward clearing of funds
- Review income leakage eg. counter cheque charges, managers cheque charges, stop cheque charges etc
- Review of all account opened to make sure that they conform to KYC policy and BOG regulations
- Making sure income reversals follow the bank policy
Audit and Compliance Officer
Beige Capital Microfinance
07.2011 - 05.2014
- Review of loan application process to make sure that procedures are complied with before disbursements are made
- Pre-audit of transactions before payments are made
- Monthly review of bank reconciliation statements
- Review of accounting entries into the system to ensure accuracy of all entries
- Ensuring that cash in vault corresponds with system funds and vault register
- Review of field tellers/ mobile bankers transactions
- Review of monthly payroll
- Ensuring completeness of staff information through the review of their files periodically
- Responsible for ensuring that the operating framework meets internal and statutory requirements.
- Writing of internal audit and compliance report to the head of the unit on weekly basis
- Review of all fixed term deposits and ensuring that they conform to the requests of the investor/client
- Undertakes any other investigative assignment assigned by my supervisor.
Accounts Officer
Fairbone Manufacturing Co. Ltd
08.2009 - 06.2011
- Making entries into the Quick books
- Managing debtors and creditors balances
- The preparation of payment vouchers
- Preparation of bank reconciliation statements
- Extraction of trial balance
- Preparation of management accounts
National Service
Audit Service, Head Office-Accra
08.2008 - 07.2009
Job Attachment
Audit Service, Head Office-Accra
09.2007 - 07.2008
Education
MBA - Accounting & Finance
University of Professional Studies
Accra01.2020
Degree - Banking and Finance
University of Professional Studies
Accra01.2014
Senior Secondary School Certificate Examination -
New Juaben Secondary Commercial School
01.2001
Skills
- Good interpersonal and communication skills
- Good analytical and report writing skills
- Ability to work independently and as part of a team
- Well organised and take pride in completing work to high standards
- Flexible and quick to adjust to changes and new circumstances
Personal Information
- Date of Birth: 01/17/84
- Nationality: Ghanaian
- Marital Status: Married
References
- Louisa Laryea, Head, Research and Business Intelligence, Consolidated Bank, Ghana, Head Office, Accra, Greater Accra, 0241708128
- Mr. Kafui Mensa, Head, Quality Assurance Unit, Consolidated Bank, Ghana, Head Office, Accra, Greater Accra, 0244601247
Special Assignment
- I was part of the team that spearheaded the migration of the old software that was in use (Abacus) to the new one in use (T24). I played a significant role in making sure that data as migrated from the previous system to the new one was accurate both at head office and selected branches.
- I also worked as a member and secretary of the internal Trustee of the company's Provident Fund
Personal Attributes And Skills
- Good interpersonal and communication skills
- Good analytical and report writing skills
- Ability to work independently and as part of a team
- Well organised and take pride in completing work to high standards
- Flexible and quick to adjust to changes and new circumstances
Timeline
Manager, Quality Assurance
Consolidated Bank Ghana
11.2020 - Current
Cluster Lead, Internal Control
Consolidated Bank Ghana
08.2018 - 11.2020
Team Lead, Compliance
The Beige Bank Ltd
05.2016 - 07.2018
Compliance Officer
Beige Capital Savings and Loans
05.2014 - 04.2016
Audit and Compliance Officer
Beige Capital Microfinance
07.2011 - 05.2014
Accounts Officer
Fairbone Manufacturing Co. Ltd
08.2009 - 06.2011
National Service
Audit Service, Head Office-Accra
08.2008 - 07.2009
Job Attachment
Audit Service, Head Office-Accra
09.2007 - 07.2008
MBA - Accounting & Finance
University of Professional Studies
Degree - Banking and Finance
University of Professional Studies
Senior Secondary School Certificate Examination -
New Juaben Secondary Commercial School
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