Hannibal Sarpong Bossman
Accra
Summary
Motivated waiter with experience in serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision.
Overview
4
4
years of professional experience
Work History
Waiter
Bella Afrik Restaurant
06.2022 - Current
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Restaurant Waiter
Escorbar Village
01.2022 - 05.2022
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Restaurant Floor Supervisor
Treet & Bar Grill
10.2020 - 12.2021
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Evaluated employee performance and coached and trained to improve weak areas.
- Worked with management team to implement proper division of responsibilities.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Sales Personnel
Ophi-Asare Enterprise
02.2020 - 06.2020
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Informed customers of current store promotions to encourage additional sales purchases.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Education
WASSCE - General Arts
TASTECH
Sunyani09.2020
Skills
- Computer Skills
- Active Listening
- Analytical and Critical thinking
- Self-Motivated
- Attention to Detail
- Excellent Communication
- Basic Math
- Multitasking Abilities
- Problem-Solving
- Wine service
- Table buzzing
- Table setting
Languages
Twi, English
Native Speaker
Timeline
Waiter
Bella Afrik Restaurant
06.2022 - Current
Restaurant Waiter
Escorbar Village
01.2022 - 05.2022
Restaurant Floor Supervisor
Treet & Bar Grill
10.2020 - 12.2021
Sales Personnel
Ophi-Asare Enterprise
02.2020 - 06.2020
WASSCE - General Arts
TASTECH
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