Passenger Service Agent
Airport Passenger Service
Tema
07.2023 - Current
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Tagged baggage and routed to appropriate location for loading and screening.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Announced flight status updates and information about gate changes over PA system.
- Developed and implemented strategies to minimize customer wait times.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved problems, improved operations and provided exceptional service.
