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• Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
• Managed inventory of hardware components for timely replacement or repair as needed.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Trained users on how to operate components and systems.

Monitored CCTV cameras to identify unusual activities.

Alerted management to atypical actions.

Facilitated team coordination during lockdown procedures.

Kept detailed records of daily activities and incidents.